Attempting to purchase promotion that is offered; but keep getting an error message.

Hey brassrings -

When I look at the link you provided, I am unable to see the promotion you are referring to as I have full Xbox Live gold status on this account. Can you provide us with a screenshot of the promotion you are seeing please? You can provide a link to the screenshot
using OneDrive (or any other popular image hosting site) or upload the image here in your next post.

Thanks so much!

Hi Cartop,

In regards to the V-Bucks part of the promotional offer, your bonus V-Bucks code will arrive via the Xbox message center within 2 weeks of purchase. Keep an eye on your messages in the next few days, having the Xbox App will help with receiving notifications.

Here is the link to the promotion:
https://www.xbox.com/en-us/promotions/gold-offer

I hope this helps!

Hi Payton,

Your bonus V-Bucks code will arrive via the Xbox message center within 2 weeks of purchase so keep an eye on your messages.

Here is the link to the promotion:
https://www.xbox.com/en-us/promotions/gold-offer?&utm_engine=google

Error code and message

Error code 80153021 is preceded by the following message:

Purchase pending.

Status code: 80153021.

Problem

If you’re seeing this message and error code, your Xbox LIVE purchase may be blocked because there is another, previous purchase pending against your Xbox LIVE account.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Try your purchase again later.

Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, it can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).

If you keep getting the error code message after 48 hours, try the next solution.

Solution 2: Contact us

If you keep getting the error code message, contact us.

Hi there strong - what is the exact error message you get when you try to purchase this promotion?