Atmos only outputs Multichannel

NeedABeer2Play · Oct 10, 2019

Hi all,

I’ve seen a number of questions about issues getting Dolby Atmos to play out to a receiver, and instead only getting Multichannel out. I can only seem to find locked threads without answers I’m having the same problem with my XBOX ONE X and Onkyo Tx-NR797.
Ive triple checked the audio setting after reinstalling the dolby access app, but cant seem to sort out how to get proper Atmos out. Can someone point me in the direction of the solution please?

Much appreciated,

B

:)

justin0862

Hello, I just bought the Onkyo TX-NR797 as well, I am having the exact same issue as you are, no Dolby Atmos in games, The Onkyo i used to have did atmos with no problem. I can get
Atmos to work when I put in a UHD disk, but that's all. I call Onkyo and they blame Xbox, then I call Xbox and they say it's Onkyo.lol...I am hoping a patch would come from one of them. I am debating on returning this receiver because of this. Did you ever
find an answer? Did you keep you're reciever? If you returned it, what did you pick up and does it work..I can't beleave there is no list of what receivers are not compatible.

justin0862

I just bought the 797 today and i am having the same issues. When you play a uhd movie i get Atmos. But all games say “pcm” the reciever i had before played atmos with no problem. There must be a patch or something i hope coming.

NeedABeer2Play

So after following up with the Dolby Access support team, apparently games aren't supported on home theater, only on headphones:

"Unfortunately, Games encoded with Dolby Atmos audio are not compatible with Dolby Atmos for Home Theater, as they are specifically configured for Dolby Atmos for Headphones. If the content you are experiencing is not compatible with the app you are
using, then audio will cease, or will simply output as regular stereo output.

To clarify, Dolby Atmos for Home Theater is included at no charge with any Dolby Atmos supported hardware, such as a receiver or Xbox One X, and is used to activate Dolby Atmos features via HDMI connection for a Dolby Atmos certified AVR, soundbar,
or TV."

"Unfortunately, the version of Dolby Atmos included with your Xbox is Dolby Atmos for Home Theater, which is not compliant with any gaming content."

It kind of strikes me as hard to believe, or that this won't be addressed, but that's what they're saying for now. That said, it still isn't working for me for Netflix content either, so I'm going continue troubleshooting with them and see what's doable
and what's not. Fingers crossed.

Chargersbride

https://support.xbox.com/en-AU/xbox-one/live-tv/connect-console-to-home-theater here's a link , hope it helps

NeedABeer2Play

Thanks for the link, but I’ve already tried all the usual steps. Now I’m looking for more thorough troubleshooting. The connections are all correct and I’ve triple-checked that all the cabling is high-speed. From what i can tell right now, the issue seems
to be the output for the XBOX ONE X itself.

Atmos only outputs Multichannel