Assistência Técnica Xbox One[Translation-Xbox One Technical Support]

MatheusLagri360 · Oct 20, 2020

Houve quedas de energia aonde eu moro, liguei para a provedora de energia e eles me solicitaram para mandar dois orçamentos para poder pagar o reparo, gostaria de saber o número de contato e endereço de lojas autorizadas e credenciadas no Rio de Janeiro,
para continuar com minha assistência.

Meu Xbox One é o primeiro modelo lançado, sei que ele não possui mais assistência autorizada, mas gostaria de receber uma declaração de uma loja autorizada para repassar para a provedora de energia.

[Translation-There were power outages where I live, I called the energy provider and they asked me to send two quotes in order to pay for the repair, I would like to know the contact number and address of authorized and accredited stores in Rio de
Janeiro, to continue with my assistance.

My Xbox One is the first model released, I know that it no longer has authorized assistance, but I would like to receive a statement from an authorized store to pass on to the energy provider.]

:)

XBF Brad A

Hello Matheus,

Thanks for reaching out to the forums. We see you have a question on a repair cost. We recommend to request a call from support. They may be able to provide an email on the cost of the console. You can also go to

device support. Here can set up a repair and it will show the cost.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next. On next box hit skip.

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Leslie D

Hi Felipe,

I'm sorry to hear you've been having difficulties finding any Microsoft Stores near you.

In regards to this I would like to let you know that we do have technical assistance available online where you can create a service order for your Xbox One. Just click

here to register your device and create your service order.

XBF Eladio M

Hey zoin

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to power on your console.

This most likely indicates an issue with your power supply unit. Since you have already attempted the troubleshooting techniques outlined in the article

Reset your Xbox One Power supply unit, the only other alternative would be to replace that power supply.

However, the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product.

I'm sorry about any confusion or turmoil this might have caused.

ale jau motta

A garantia do meu controle acabou, preciso de assistência técnica. Mas o atendimento nao direciona para o canal correto

[Translation - The guarantee of my control is over, I need technical assistance. But the service does not direct to the correct channel]

Paulinho Almeida

Ola Cris

O meu console Xbox One ja passou o tempo da garantia, mas ele não esta ligando.

Eu quero mandar para assistência técnica, pago os custos.

Como a microsoft pode me ajudar?

-[Translation - Hello Cris

My Xbox One console is out of warranty, but it's not calling.

I want to send for technical assistance, pay the costs.

How can microsoft help me?]

Assistência Técnica Xbox One[Translation-Xbox One Technical Support]