Assinatura Suspensa -[Translation - Suspended Subscription]

Sim tenho uma assinatura suspensa

-[Translation - Yes, I have a suspended subscription]

Hey BrayanOliveira,

Thank you for keeping us updated. Did you notice any recent charges in the last two months for a subscription on

your order history? If you do have a past-due subscription, we suggest using our support article to

resolve the past-due subscription. We hope this information helps BrayanOliveira!

Hey BrayanOliveira,

We have a support article that provides instructions on how to
pay a past-due balance with your Microsoft account balance. The article states, "You will still be required to provide a credit card as a backup payment option." This means a payment instrument will be required even if you pay the past-due balance
with your Microsoft account balance. We look forward to hearing from you again BrayanOliveira!

Eu quero pagar a assinatura vencida com o saldo que eu tenho na conta porque não tenho cartão de crédito e nem paypal. Por favor me ajudem quero voltar a jogar o mais rápido possível!

-[Translation - I want to pay the expired subscription with the balance I have in the account because I don't have a credit card or paypal.
Please help me, I want to get back to playing as soon as possible!]

Hello BrayanOliveira,

Thanks for posting on the Xbox forums. We understand that you are interested in purchasing one month of Xbox Game Pass Ultimate, but you are seeing an error message stating that your payment instrument has been denied to an existing subscription. Do
you see any recent charges for a subscription in
your account's order history? Does your account have
a past-due subscription? Be sure to let us know the results BrayanOliveira!