Assinatura e cobrança [Subscription and billing]

Hey there YuriGamer2322,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally see how this could be a pretty concerning situation, but hopefully we can help. If you are consider cancelling your card you should remove it from your account
as well by following the steps
outlined here. If you only intend to use the card once, I recommend removing it as instructed on that page right afterward.

When you get the chance, go through those steps and let us know if that information was helpful.

Thanks for reading!

Mas se Eu cancelar esse cartão adicional, para de cobrar?

[translation-But if I cancel this additional card, will you stop charging?]

Se você adicionar um cartão e pagar 1 mês, será descontado o saldo do cartão na hora, mas podendo cancelar a cobrança automática a hora que quiser.

[translation-If you add a card and pay 1 month, you will be deducted from the card balance on time, but you can cancel the automatic charge at any time you want.]

Hi there,

Unfortunately there is nothing anyone in the forums can do to assist with the billing issue.

The game pass Ultimate subscription needs to be canceled and ended before the Live subscription can added. You can see if a refund can be issued and then purchase the Live subscription after the other subscription has ended completely. You can go to

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund for information on requesting a refund.

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Olá,

Infelizmente, não há nada que alguém nos fóruns possa fazer para ajudar com o problema de cobrança.

A assinatura Ultimate do passe do jogo precisa ser cancelada e finalizada antes que a assinatura Live possa ser adicionada. Você pode ver se um reembolso pode ser emitido e comprar a assinatura Live depois que a outra assinatura terminar completamente. Você
pode acessar
https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund para obter informações sobre como solicitar um reembolso.

Hi,

Unfortunately no one in the forums can assist with billing issues or refunds.

First thing you want to do is sign into your account (https://account.microsoft.com) and go to Services & subscriptions, find the subscription and select Manage. Make sure Recurring
billing is off and then select cancel subscription. If it does not give you an option for a refund, you will have to submit the request through the website. Information can be found here:

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions

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Oi,

Infelizmente, ninguém nos fóruns pode ajudar com problemas ou reembolsos de cobrança.

A primeira coisa que você deseja fazer é entrar na sua conta (https://account.microsoft.com) e acessar Serviços e assinaturas, encontrar a assinatura e selecionar Gerenciar. Verifique
se o faturamento recorrente está desativado e selecione cancelar a assinatura. Se não lhe der uma opção de reembolso, você deverá enviar a solicitação pelo site. As informações podem ser encontradas aqui:

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions