Asked for fifa 19 points given fifa 18

Discus and support Asked for fifa 19 points given fifa 18 in XBoX Sales and Promo to solve the problem; hi all, was wondering what the stance was when a genuine mistake has been made by a vendor, but i have redeemed the voucher code. I asked for the... Discussion in 'XBoX Sales and Promo' started by TheRedDuke13, Oct 2, 2018.

  1. TheRedDuke13
    TheRedDuke13 Guest

    Asked for fifa 19 points given fifa 18


    hi all,

    was wondering what the stance was when a genuine mistake has been made by a vendor, but i have redeemed the voucher code.

    I asked for the £15.99 fifa 19 points pack and have been given fifa 18 points. I dont even own fifa 18- so the points are there but not used. I bought the fifa 19 game at the same time. I contacted Tesco and they have said try to sort with microsoft as i
    have now used the voucher. Would it be possibly for Microsoft to move these points to my Fifa 19 game as if you look at my library i have never owned fifa 18.

    Im hoping this is an easy fix and transfer, anybody else had these issues?

    :)
     
    TheRedDuke13, Oct 2, 2018
    #1
  2. jonathanmartinez4
    jonathanmartinez4 Guest
    Fifa points fifa 19

    Hola buenas tengo un problema compre el EA access y estuve jugando hoy a fifa 19 fui a comprar fifapoints en la store y compre de fifa 18 y yo no tengo fifa 18 alguna solucion para que me devuelvan el dinero o me pasen los fifa points ami cuenta
    de fifa 19?

    [Translation - Hello good I have a problem buy the EA access and I was playing FIFA 19 today I went to buy fifapoints in the store and buy Fifa 18 and I have no FIFA 18 any solution for me to return the money or pass me the Fifa
    points ami account FIFA 19? ]
     
    jonathanmartinez4, Oct 2, 2018
    #2
  3. SlipperyGennym
    SlipperyGennym Guest
    I want to pay me back on points of fifa18, i want to buy the points of fifa19 and i bought the points of fifa18

    the first time you log in FIFA 19, you will be asked if you want to transfer your points from 18 (valid until December 31st). Otherwise contact the support Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support refunds are
    possible
     
    SlipperyGennym, Oct 2, 2018
    #3
  4. XBF Brad A
    XBF Brad A Guest

    Asked for fifa 19 points given fifa 18

    Hello TheRedDuke13

    As for fifa points we are unable to move them you might want to get with the developer they are the only ones that are able to move in game points. Which is
    EA support. Sorry for the confusion as being told we could do it for you.

    Hope this helps.

    Thanks

    Brad

    Xbox Forum Support
     
    XBF Brad A, Oct 2, 2018
    #4
  5. Smwutches
    Smwutches Guest
    You would have to try contacting support to see if there is anything they can do, but generally because the code was bought at another retailer, it would be up to them for an exchange. Contact Us | Xbox Support
     
    Smwutches, Nov 3, 2018
    #5
  6. Smwutches Win User

    Asked for fifa 19 points given fifa 18

    You would have to try contacting support to see if there is anything they can do, but generally because the code was bought at another retailer, it would be up to them for an exchange. http://support.xbox.com/contact-us
  7. XBF Brad A Win User

    Asked for fifa 19 points given fifa 18

    Hello TheRedDuke13

    As for fifa points we are unable to move them you might want to get with the developer they are the only ones that are able to move in game points. Which is
    EA support. Sorry for the confusion as being told we could do it for you.

    Hope this helps.

    Thanks

    Brad

    Xbox Forum Support
  8. TWINKYM Win User

    Lost fifa points

    IM AN IDIOT!!!! So it turns out the points arrived on fifa 18 so i guess is there now a way to transfer them over to fifa 19
  9. SlipperyGennym Win User

    I want to pay me back on points of fifa18, i want to buy the points of fifa19 and i bought the points of fifa18

    the first time you log in FIFA 19, you will be asked if you want to transfer your points from 18 (valid until December 31st). Otherwise contact the support https://support.xbox.com/ refunds are
    possible
  10. ForzaDrift Girl Win User

    Fifa points

    Hi TWINKYM,

    Ask for a refund then you'll get the money back on your acount and the you can buy the fifa points for fifa 19
Thema:

Asked for fifa 19 points given fifa 18

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