ask for a reimbursement

hello,

it is impossible to find the Order numbers. So I can not fill the refund form.

Could you help me please ?

thanks

regards,

charles provost

Hi there
charlesprovost,

Thanks for reaching out here in Xbox Forums. I understand there is a question on how to request refund on your account.


If you’d like to
request a refund for a purchase,
fill in the fields on the form and we’ll review your request promptly. Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing
in to your Microsoft account.



Hope this helps.

You could try going to the following website:

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

You could also try contacting support:

https://support.xbox.com/contact-us

Just keep in mind there is a currently a service alert for purchase and content usage.

https://support.xbox.com/xbox-live-status

Hello charlesprovost,

Thank you for keeping us updated. The order numbers can be located on the order history
of your Microsoft account. The link we provided contains steps on how to locate your order history. The ambassadors, moderators and volunteer moderators do not have the ability to issue refunds. We will be more than happy to provide more assistance with
how to request a refund. Once you have the order number, you can complete the process. Be sure to let us know the results!

you can request a refund here:

https://support.xbox.com/forms/request-refund