As of MAY 20TH 2025 Cold War is still saying I need to purchase the game…

i got cold war but it is saying i need to buy the game which i did on friday.

Same things happened to me and my friend. He just had to unintall his Cold War and reinstall it but for me it says installation stopped too. I try to reinstall it and it just says installation stopped over and over again. However the space that Cold War took up on my hard drive is still there so the 100GB+ plus storage it took for Cold War is still missing from my hard drive for some reason. Ive restarted my xbox and uninstalled games for extra space but it still doesn't work

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to follow the steps below:

Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon.

Make sure that these packs are installed:

Call of Duty: Black Ops Cold War - Content Pack 1

Call of Duty: Black Ops Cold War - Content Pack 2

Call of Duty: Black Ops Cold War - Content Pack 3

Call of Duty: Black Ops Cold War - Content Pack 4

Hello I’ve uninstalled and reinstalled the game 3 times and tried what you said quite a few times, it syncs at the start up of Cold War but then still says purchase. How do I go about a refund and I will just download on his console.

Thank you for your help.