As of 5/2/2025, when I open a game on my XBOX Series X, it takes me to the store.

Zachtronics · May 5, 2025

I had not made any changes to my settings, but on that evening, I was instantly redirected to the store, regardless of which game I play. My pins take me there, opening from My Games and Applications takes me there. What gives?

Thanks!

:)

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

After this try to run some game again.

Best regards!

Zachtronics

Hello!
Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.
Please try the following steps:
1. Press the Xbox button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Remove your account from the console (You need to have your email address handy so that you can log in later).
2. Press and hold the Power button on the front of your Xbox until the console turns off.
3. Unplug the power cord from the back of your Xbox.
4. Wait a minute, and then plug the power cord back in.
5. Press the Power button on your Xbox to turn it back on.
6. Log in to your account again.

After this try to run some game again.
Best regards!

Why would this have happened while my system was turned on? Some others have had this happen the same day.

Thanks

Shaggy2000

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)

JimG122

Yes. And it downloaded but only the COD for series x. Only one game shows in my games. The red mask season 4. And it won’t load. Takes me to store and then says I own it.

ROBIN H 25

Due to the UK lockdown store's will be closed....

I can't find any info on any UK store's opening at midnight for Xbox Series X/S

However, GAME.CO.UK high street store's will open on Tuesday 8am to 2pm just only for the people who have in store pre-orders, to get and pick up their Xbox Series X/S.

As of 5/2/2025, when I open a game on my XBOX Series X, it takes me to the store.