Arris: Updating Firmware

Yeah my firmware is already updated and every time I'm playing cod I'm getting connection interrupted every 10 seconds. Some one please *** help, it's messing my gb rank up. My connection isn't bad either: 45 down and 12 up with 15 ping

Hey there ItsTheKing11!

Thanks for posting back! There known issues with that Arris gateway regarding random disconnects similar to what you have described. I recommend checking out our Arris
TG862G Known Issues post and update the Arris' firmware to version 7.6.59c or later.

In addition to updating your Arris TG862G's firmware, I also suggest disabling UPnP if you only own one Xbox console and have already forwarded the proper ports. UPnP is useful only if there are more than one Xbox 360 or Xbox One console.

After you have updated your Arris device to it's latest firmware, turned off UPnP, and have verified that the proper ports have been opened on your Arris gateway, post back and let us know if the issue persists or not!

Thanks for the information, zajjiow!

With Arris gateways similar to the one you own, there known issues regarding random disconnects similar to what you have described. I recommend checking out our

Arris TG862G Known Issues post and update the Arris' firmware to version 7.6.59c or later.

After you have updated your device to it's latest firmware, post back and let us know if the issue persists or not!

If there is no firmware update very little I would have thought, not wirelessly anyway. If you wish to retain wireless security (which is very sensible) going wired or using powerline adapters would be my recommendation.

It it certainly worth reporting to Arris , they may be able to resolve this in future firmware, what is the exact model of Arris by the way (and firmware version)?

Do you have an Arris DG950A? Scuttlebutt is a firmware update which is sub-optimal is making the rounds of ISPs.