Arris: Networking Hardware Information?

Howdy Kashed,

Sorry to hear you're having issues with your connection.

Are you connecting to Xbox LIVE wirelessly?

There is a known issue of random disconnects with the Arris TG862G. The only known fix for it is to update your modems firmware, which is provided by the ISP.

You can check out all our information on that modem in our Network Hardware forum here:

http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/01-modems-gateways/arris/f/3150.aspx

Let us know how things go.

I have the Linksys WRT Gaming WiFi Router I think that it is Optimized for Xbox

Hey, TWO DOG 88! You will want to refer to your manufacturer's manual or your ISP for how to change the channel on your modem. This thread is over a year old. If you need assistance with another issue, please post up a new thread so that our community can
see if they can help you out. Thanks for understanding!

It mainly depends on your budget and also what type of device your ISP has provided for your networking needs. I work for a ISP and I have experiences with many different types of devices and configurations.

Nighthawk by Netgear has been a highly reliable device and keep in mind the configuration of your ISP device and your device is very essential. Ex: are you looking to replace the device your ISP provides or are you adding a Router to their modem ?

Hello, maybe you can give some advice, i posted this on a diff thread haven’t gotten much feed back on it except that my Wi-Fi antena or something could’ve been damaged, which makes sence.

I live in California and have Spectrum internet. I’ve never used the free modem they provide and currently use an Arris SBG6580 (about 3 years old) that I think I should replace, there was several power surges not long
ago and it has been acting up since then. No previous issues before that. All my devices keep losing connection to the Wi-Fi, message saying incorrect password pops up. A quick power off on/reset to the modem router fixes the issue but it later turns out it
disconnects again, its all devices on Wi-Fi. I have my XB1 hard wired at all times along with other devices. More devices run on wi-Fi. Should I get the free modem without Wi-Fi and buy a new router to connect to the modem and go that route and will there
be an extra charge for Wi-Fi? Or should I just buy a new modem router combo use that instead of the free modem? I know the free modem wont be the best. I also recently discovered that my ISP raised the speed on my plan for everyone up to 200mbps is what I
read. I see that Netgear, Asus and Linksys are the popular options. What do you all suggest and recommend?

Thanks man, you really know your stuff. Glad you play xbox will try that tomorrow and i let you know.