Arris Arris TM802: MAC address issues, wifi not working for the xbox

Hi Pug,

To check if the modem is filtering out the MAC address it would require to sign in to the modem settings. The instructions on how to sign in to the settings are usually on the manual and/or on the modem itself. Once signed in on there the main to check for
would be to see if 'Mac filtering' is on.

In the case that there are any troubles signing into the modem settings to view this information, your internet service provider would be able to check this out as well.

Hello there lovestheganja28!

If you have tried the previously posted troubleshooting steps, then can I ask, how are you connected?

Wired or wirelessly?

Does it recognize that your network is set up at all?

If it does, what happens when you go to Network Settings and test your Multiplayer Connection?

If the previously posted steps didn't help, then I would try referring to our guide entitled ”I get an error message when I run
the ‘Test multiplayer connection’ on Xbox One” and/or make sure that your network is setup the way it's outlined on our support page

Network settings on Xbox One.

Give that information a look through and let us know how that helped with the issue you're dealing with.

Thanks!

Hi,

You can find more information about the issue here;-
forums.comcast.com/.../1239977

and

www.dslreports.com/.../r27019272-Arris-TG862g-and-Xbox-Live

Connection test works. It's connected fine. Then I go to multiplayer test and get an error "Can't get Teredo IP address"

Details as to my config.

Cable goes to Arris modem.

Arris modem is set to bridge mode.

Arris modem connected via ethernet to Apple airport extreme, which acts as wifi router for my house.

airport extreme ALSO has an ethernet cable connected directly to the xbox one.

But I'm still getting strict nat.

Plus the "can't get teredo IP" error.

FYI,
forums.comcast.com/.../1239977 and
www.dslreports.com/.../r27019272-Arris-TG862g-and-Xbox-Live report problems with this gateway.