ARGENT SOUSTRAITE MAIS J AI PAS EU LE JEU !!!!! -[Translation - SILVER SUBTRACT BUT I WAS...

Hi FifaProGamerN1,

Thanks for your post. I understand you are experiencing an issue with your purchase of Naruto Storm 4. Are there any other profiles you may have been signed into when attempting to make the purchase? It could be that an account was accidentally signed into
around the time that you purchased the game.

I hope this helps.

Hey there FifaProGamerN1

Thanks for reaching out to the Forums for advice on how to have this handed. I can totally understand how this could be pretty confusing. I suggest at this point to contact
customer support directly to have an agent help find this transaction as well as help you access your content.

When you get the chance, get in contact with them and let us know how that helped.

Thanks!

Hello FifaProGamerN1,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. What is the error message or error code that came up when you tried to purchase the game? Does the transaction for the game
appear in your
order history? Be sure to let us know the results!

I was only signed to my main account when i tryed to make the purchase , i also checked my ohter account but the game isn't there either . Is there anything I can do to get the game or at least get my money back ?

Im sorry , i dont remember the error message that came up , i close it right after it appeard 😓 and i checked my order history but unfortenetly nothings there either but i have some messages from my bank account that says : YOU COME TO MAKE A TRANSACTION
OF 19.99 EUR BY YOUR INTERNATIONAL CARD AT MICROSOFT * XBOX.

I can give you pictures of the transaction if necessary