Are you able to refund the vault upgrade

Discus and support Are you able to refund the vault upgrade in XBoX Games and Apps to solve the problem; I bought the vault upgrade without actually seeing it was the upgrade, and was hoping to refund it so I would be able to just buy the base game but the... Discussion in 'XBoX Games and Apps' started by Cameron West, Nov 10, 2023.

  1. Cameron West
    Cameron West Guest

    Are you able to refund the vault upgrade


    I bought the vault upgrade without actually seeing it was the upgrade, and was hoping to refund it so I would be able to just buy the base game but the refund was denied. Would there be an answer to why?

    :)
     
    Cameron West, Nov 10, 2023
    #1
  2. Gerardo CG Win User

    Are you able to refund the vault upgrade

    Hi there Cameron, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    If your refund was denied, please reply to the email you received informing you of the refund rejection, explaining in detail the reasons why they should reconsider their decision. This is the only way to appeal the rejection and get back in touch with the team that initially handled your refund request.

    Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or access to refund information of other users.

    Thank you for your understanding, and I wish you good luck!

    Kind regards,
    Gerardo.
  3. ngocphi Win User

    Can I get the just for you sale back up?

    No as you forfeited the sale

    You misunderstood the sale

    The vault waz AN upgrade not a full version

    You would've had to buy the vault upgrade while having the cross gen version

    You can't refund the cross gen as you need it

    Its like going from regular to deluxe upgrade literally

    Its not.cod mw2 vault edition standalone for 30

    It's vault.edition upgrade for 30

    Refunding thr cross gen would remove the base game which the vault does not replace

    Why would you think a game will go on sale 30 dollars a day after release

    It's not it's an upgrade not a replacement
  4. Gage Prahl Win User

    I bought the vault edition upgrade for mw3 and it’s not working

    I had the same problem where the game was accidentally purchased on my brother’s and when I went to upgrade to vault edition on my account it never worked. Would it work if I refunded the whole game and the vault edition and then bought the vault edition on my account. Also would I be able to play while the game is processing the refund and would it save my game. Also would this even work.
  5. ngocphi Win User

    Just bought regular COD MWii for $69 now MS store is offering me the Vault edition for 70% off at $30

    No it's not what he thinks it is

    Its the upgrade offer not the full version

    If he refunds it he forfeits the upgrade and will have to rebuy the game and the upgrade or buy the cross gen

    Or just buy the vault version at full price

    Vault is a upgade unless you have cross gem version you dont get vault otherwise which is the deluxe version or upgrade for cross gen

    You have to remember upgrades are not always offered some games charge full price for the next gen upgrade (the last of us ps5 comes to mind)
  6. ngocphi Win User

    I got Cod mw2 cross gen edition for 60-70 $ if I refund it to get Cod mw2 vault edition for 30$ will I lose all my progress?

    And you would be with a broken game

    .you are skipping a step

    Vault edition for 30 bucks is an upgrade

    Not the complete game

    I'd you refund it the 30 dollar offer would disappear as it's linked to cod ownership

    I'd you refund the cod after buying vault for 30 it would mean you can't use fault edition as you get rid of the base game

    Vault edition with the exception of the bundle is an accocount specific skins not the gamw

    The only way to get a full version would be by buying the 100 dollar vault edition bundle

    The 30 dollar on is an upgrade and cant be shared
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Are you able to refund the vault upgrade

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