Are there other options to unlock my Microsoft account besides phone number?

Discus and support Are there other options to unlock my Microsoft account besides phone number? in XBoX Accessibility to solve the problem; Page I get when I try to log into my Microsoft account mentions only verification with phone number. Also this article... Discussion in 'XBoX Accessibility' started by JanOwsiak, Nov 4, 2021.

  1. JanOwsiak
    JanOwsiak Guest

    Are there other options to unlock my Microsoft account besides phone number?


    Page I get when I try to log into my Microsoft account mentions only verification with phone number.

    Also this article

    https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 explain how to unlock a microsoft account, but only mentions verification with phone number.

    Are there any other options? I have only one phone number already assigned to other microsoft account and don't want to make a mess by having two accounts assigned to one number.

    Another thing (but not as urgent) - my account got locked because "We've detected some activity that violates Microsoft Service Agreement". Can I find out what activity in particular? I looked through Service Agreement and I still don't know. I'd like to avoid such problems in a future.

    (I'm adding it to "Gaming and Xbox" category, because I couldn't find "Account management" topic in any other category.)

    :)
     
    JanOwsiak, Nov 4, 2021
    #1
  2. Ricardo Lechuga Win User

    Are there other options to unlock my Microsoft account besides phone number?

    Hi JanOwsiak! My name is Ricardo an independent advisor ready to help you with this situation!

    Once you unlock the account you must have an email about it, it is not possible to use another method, it is the only way
  3. EndlerPlayz Win User

    My Account is Locked (From Microsoft Services) and I Can't Recover It!

    I ain't locked from my account, but I am locked from Microsoft Services. I have to input a phone number and verify my account to unlock it, but when I try to unlock it a while later, it is locked again and I have to verify using a phone number again. (Basically
    I am in an infinite, and annoying loop...)
  4. jpolo1224 Win User

    Cannot log into Xbox live because of two factor authentication. I have an old Xbox live account I am trying to sign into, however I cannot. Can I please have help?

    I do have access to the number, and can give it a try. However, it doesn’t give my me the option to confirm with the phone number and only the two emails, (one of which is inactive). This is why I’m trying to get someone from Microsoft’s attention who could unlock my account or disable two factor or something. Hope this information helps!
  5. Roberts Xbox Series Win User

    that feature under Manage how you sign in to Microsoft - Account aliases and add phone number doesn't work from my home effects features like Bing Rebates

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this buddy

    May I know if you tried using a different number from a different carriwe yo se how he goes?
    Do you have secondary accounts?

    I'll be waiting for your reply, greetings
    no secondary account, I just use my outlook account on my Xbox, and have my Gmail accounts linked as Security accounts, sorry I maybe miswrote, also my home phone is also under the security accounts part of my outlook Xbox account. we don't have any different carriers at home besides AT&T is the only internet and phone options here, for both of the hard-line phone and my parents cell phones are AT&T based. there were no problems enter either the phone number in the security page. it has it listed as get a code, and the emails are listed as email a code, but that other page doesn't allow the phone number, before my parents got the new phones for the hard lines that block spam callers, it allowed me to put our phone number into the security page for my Xbox account. so, I know or think there should not be a problem sending a code to our home number, I am not going to remove it from the security page, but under the account aliases it just will not work correctly for the phone number, again its already in my account's security page for the same number.

    https://account.live.com/proofs/man...efd=account.microsoft.com&refp=security&uaid=
  6. iTsFx Win User

    how am i supposed to unlock an account when everytime i put in a number to receive a code it only says it cannot send a code to the number even when i tried 3 different numbers?

    Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

    If you are having trouble receiving the code to unlock your Microsoft account, there are a few things you can try:

    Make sure the phone numbers you are entering are correct and are capable of receiving text messages. Some virtual phone numbers or prepaid phone plans may not be able to receive SMS messages.

    Try requesting the code to be sent via email instead of SMS. You should see an option to choose email as the delivery method if you're not able to receive text messages.

    Contact Microsoft support for assistance. They can help you verify your identity and unlock your account.

    You can contact Microsoft support by visiting their website and selecting the "Contact us" option. From there, you can choose to either chat with a support representative or request a call back.
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Are there other options to unlock my Microsoft account besides phone number?

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