Archiving completed puzzles & lack of response from Microsoft

Discus and support Archiving completed puzzles & lack of response from Microsoft in XBoX Games and Apps to solve the problem; As requested by several users on previous occasions, why do you not have a way of archiving completed puzzle groups? I don't want to delete them as I... Discussion in 'XBoX Games and Apps' started by CombedSatsuma08, Sep 16, 2017.

  1. Archiving completed puzzles & lack of response from Microsoft


    As requested by several users on previous occasions, why do you not have a way of archiving completed puzzle groups? I don't want to delete them as I may want to go back to them at a future date, just a way to clear them off my collections screen. Microsoft
    seems to have no desire to address this issue since it appears this has been an on going topic for years. Please, Microsoft, listen to your users and create some way of archiving completed puzzle collections.

    :)
     
    CombedSatsuma08, Sep 16, 2017
    #1
  2. Delete completed puzzles

    i am so disappointed in the lack of responses from Microsoft!
     
    SucculentEye160, Sep 16, 2017
    #2
  3. Doug88142
    Doug88142 Guest
    Classic Puzzle Statistics Incorrect

    I began playing Microsoft Jigsaw (Classic Jigsaw), since about the middle of September 2014. Sometime in November of 2014, having completed 722 Easy, 722 Medium and 722 Hard puzzles, of the then 49 collections, plus 50 of the expert puzzles, a total of
    2216 completed puzzles, I began to have a problem. Some of the puzzles in three categories would not load. I decided to uninstall and reinstall the app. After I was up and running again, I observed that in the statistics tracking section of the game, my completed
    puzzles dropped from 2216 to 0 (zero) and my score dropped from 352500 to a NEGATIVE 104410, a difference of 456910 points. I noted at this time that all the stars, i.e. green, yellow, orange and red/purple under each puzzle remained lit up, indicating that
    somewhere, the app still knew that I had completed those puzzles.

    I started over doing all of the previously completed puzzles for the second time, but noted that in statistics, the number of completed puzzles started reducing. Example, let's say that on a given Monday I completed 12 puzzles. in the next few days, (Tuesday
    or Wednesday), I discovered that statistics had reduced the number of completed puzzles by anywhere from 1 to all 12 of those completed puzzles. I tried doing the puzzles again, (for the third time), only to find out that they would be removed from statistics
    again. Apparently, there is a limit to the number of times a puzzle can be completed. While this was happening, sometimes the score would also be adjusted downward.

    I realized at this point that it would be impossible for me to complete all puzzles and have statistics report accordingly, so I thought that maybe the problem was fixed and I should uninstall and reinstall the app again. This time, the number of completed
    puzzles dropped from 2448 to 1008 but my score remained the same. Knowing that I could never get statistics to reflect my actual number of completed puzzles, I tried to uninstall the app completely, even removing files that I found associated with Microsoft
    Jigsaw. Upon reinstallation, the statistics, score and lit up stars all remained the same with the statistics in error.

    Currently, I have completed a total of 2534 puzzles, while statistics tracking only reports that I have completed 1081.
     
    Doug88142, Sep 16, 2017
    #3
  4. bighornjulie
    bighornjulie Guest

    Archiving completed puzzles & lack of response from Microsoft

    I agree - said on facebook a couple years ago that they were working on it. Apparently not very hard.
     
    bighornjulie, Oct 1, 2017
    #4
  5. bighornjulie Win User

    Archiving completed puzzles & lack of response from Microsoft

    I agree - said on facebook a couple years ago that they were working on it. Apparently not very hard.
  6. Georges C. Win User

    Microsoft Jigsaw Puzzles - archive?

    Hello again, I believe that in the first link is for you to send a request with your question, as it is more specific and from a game the developer support can help you.
  7. cbreezes Win User

    Microsoft Jigsaw Puzzles - archive?

    Hello George,



    Thank you for your reply and especially thru AOL .. But I don't see your answer to my question .. I rarely use this site so I'm not familiar with the workings so if I overlooked it could you point me in the right direction.



    Take care and stay safe!!



    Carol Pilot

    ***@aol.com

    ***-***-****
  8. Georges C. Win User

    Microsoft Jigsaw Puzzles - archive?

  9. ThoughtVenus608 Win User

    How can I delete / archive set of puzzles that have been completed??

    It would be really good if ever anyone answered a question. HOW can completed sets of puzzles be archived so that there is more room on the screen. I don't want to go trawling through a heap of puzzle sets when I don't have to, just to find sets that aren't
    finished.
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Archiving completed puzzles & lack of response from Microsoft

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