April purchases not counting?

Metal Devil · May 11, 2017

Is there a reason that none of the purchases I made in April count for my 8% back? I've been checking every day and it's now the 11th and it still hasn't updated.

:)

hunterroll · May 11, 2017

Elite dangerous not recognizing purchase

Purchased elite dangerous April 14 trying to play today April 27 will not recognize my purchase

XBLRewards8 · May 11, 2017

April purchases not counting?

Hello Metal Devil,

Apologies for the inconvenience. We have delayed April payback due to an issue with some preview program members. Once we resolve this issue and can confirm that those users are properly Rewarded, we will award MyVIP for April. Again, apologies for any inconvenience
caused by this delay.

Smwutches · May 11, 2017

Rebates are calculated after the end of the month and given by the 15th of the next month. So it's still technically not late, but there is a slight delay to the April rebates.

XBLRewards8 · Nov 3, 2018

Hello Metal Devil,

Apologies for the inconvenience. We have delayed April payback due to an issue with some preview program members. Once we resolve this issue and can confirm that those users are properly Rewarded, we will award MyVIP for April. Again, apologies for any inconvenience
caused by this delay.

XBLRewards8

Hello Metal Devil,

Apologies for the inconvenience. We have delayed April payback due to an issue with some preview program members. Once we resolve this issue and can confirm that those users are properly Rewarded, we will award MyVIP for April. Again, apologies for any inconvenience
caused by this delay.

Smwutches

Rebates are calculated after the end of the month and given by the 15th of the next month. So it's still technically not late, but there is a slight delay to the April rebates.

XBLRewards8

Hello Metal Devil,

Apologies for the inconvenience. We have delayed April payback due to an issue with some preview program members. Once we resolve this issue and can confirm that those users are properly Rewarded, we will award MyVIP for April. Again, apologies for any inconvenience
caused by this delay.

XBLRewards8

Hello brandiesel1,

April was calculated a few weeks ago, and is currently pending in your account. There was no issue with the MyVIP progress calculations, but payback was delayed due to concerns that some users would not get payback at a Gold level. It is the MyVIP event
listed in your Mystatement dated for the end of April.

XBLRewards8

Hello alf alfa187,

After reviewing your account, it appears that your purchases made on the 30th of last month have not progressed your MyVIP. This may be related to a current ongoing issue that has resulted in the delay of April payback. We see that your purchases made in
May have been correctly counted, as well as your other purchases in April. We are currently reaching out to our platform team to investigate why this has occurred. Apologies for the inconvenience.

April purchases not counting?