Apps Installation fails

Hello SN,

Diego's mention of a soft factory reset would indicate that it is recommended to try resetting while keeping the games and apps.

Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or
apps. This will save you from downloading or reinstalling the large game files.

Go ahead and try the step provided, and let us know the results.

Best wishes!

Which Factory Reset should be done? Leave the Apps and Games installed or also delete anything from the console?

Thank you for your help.

Hi sn original,

Thank you for coming to the forums, I'd be happy to try and help.

Since those are Xbox system applications I recommend doing a console
soft factory reset. You will need to know your account login information to recover your account since you are restoring the console to factory settings but everything reapplies when you add your account back when it asks you to sign in.

Try the factory reset and let us know if those apps still can't install or update.

Hi SN original,

for the past week there has been continued problems with xbox lives content and purchase usage this may result in many games not being able to install at all or update. You can check the updates regularly at https://support.xbox.com/en-GB/xbox-live-status

it looks like the problems have been solved, however if that hasn’t worked then you can go into network settings - adavanced network - DNS settings and change primary DNS to 8.8.8.8 and secondary to 8.8.4.4, however only do this if you still struggling to
download

App says "Installation failed on Xbox"

Rise of the Tomb Raider happily installing via the app straight after.