Appeal approved but still not working

Hello Nina Raymond,



Welcome to the Microsoft Community.



I understand that your son's Xbox account has been permanently blocked and after a successful appeal, he is still unable to access his account. I understand how you are feeling.



You can check the case review status from your son's execution history. The case review status may show one of the following:



1. Under Review: we are still investigating your case review inquiry.



2. Information Needed: We need more information from you. Check the agent's latest comments, provide the additional information requested, and then submit to continue the investigation!



3. Decision: We have completed our investigation of your case review inquiry. You can find answers to your questions and any other decision-making information in the agent's comments. You will get this status as soon as the case review is complete.



4. Summary: We have closed the case review and provided you with a summary of the results. This status will remain in your Enforcement History for you to review at any time.



When reviewing your Appeal Decision and Summary, you will find Xbox's notes about your case, which contain more detailed information about whether the appeal was granted or denied.



If your appeal is approved, your Dispositional Violation Action will be reversed and all associated restricted functionality will be restored to your account. When a Dispositional Violation Action is reversed, the system removes all related alerts applicable to your account.



If your complaint is dismissed, the enforcement action and alerts will remain on your account. You can review the duration and impact of this case at any time from the Enforcement page.



Additionally Forum Support cannot assist in suspending or taking enforcement action. We do not have access to enforcement details or your account information.



As dealing with account issues involves your private information, it is not convenient to post it to the community. So would like to confirm with you if you are clicking on the following link Contact us | Xbox Support Contact Phone Support? If not, you can try to contact the phone support through the above link for verification.



Thank you for your understanding and patience. If you have any questions, you can post back further.



Lillian | Microsoft Community Support Specialist

Thank you for your response. Yes the appeal was been approved but he still comes up as banned when he tries to access his xbox account. This is what we see.

Hello Dear User

Welcome to the Microsoft Community.

I realize that you've encountered a problem with your account still banned after recover and I understand how you feel.

First of all, this Community specializes in technical level support and help, we cannot engage in any account recovery. The support teams involved in account issues are usually not aware of this Community, and you can contact them with any Microsoft account and provide them with your situation and information. Let them know about the problem you're having, and they'll be able to provide you with more help in real-time: Contact - Microsoft Support

1. In the box below "We're here for you," type MSA, click Get Instructions, and then click Contact Customer Support.
   
   
   
   
   
2. In this section, you'll need to register a personal Microsoft account.
   Note: You can only register with a personal MSA; An enterprise account will not display correctly. If the account can't log in, you can use another account or create a new account.
   
3. Under "Products & Services," select "Other Products," select "Account Registration Issues" as the category, and click Confirm.
   
4. You can access the chat window by selecting "Chat with a Support Specialist in a Web Browser."
   

We hope they can help you learn more about the account and how to fix this issue.

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

First, make sure that it is showing as expired by signing in to https://enforcement.xbox.com. Once confirmed, please follow the steps below:

If you're on Xbox:

"REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

If you're on PC:

Sign out on your Xbox App, restart the PC and sign back in,

I have appealed all of the suspensions. Each one was for the EXACT same photo. 3 were approved, 2 were denied. Of course, my shortest suspensions were appealed. Thank goodness I dont have a 2 day suspension, OOPS! Im still stuck with a 365 day suspension though.