App comprado no Xbox pede para adquirir novamente.[App purchased on Xbox asks to purchase...

Hi RobsonMoraes,

Thanks for your post. I understand you are experiencing an issue with an app you purchased on your Xbox One Console. Have you attempted to

Power-Cycle your device in effort to troubleshoot this?

Please let us know how this goes.

Olá, obrigado por responder, apesar que ja tentei reiniciar o console algumas vezes, o erro persiste, eu não tenho ideia de que dia começou o erro pois não utilizo o app com frequência. Vou tentar reinstalar o app e fazer alguns procedimentos extras para
ver se volta a funcionar.

[Mod Translated - Hello, thanks for replying, although I tried to restart the console a few times, the error persists, I have no idea what day the error started because I do not use the app often. I will try to reinstall the app and do some extra
procedures to see if it works again.]

Hi again and thank you for keeping us informed. My thought was just, the console does not recognize that you own this app. Therefore, you should check if this is still listed in your account.

As for your question: using the insider hub can only have an effect if you are an insider and your console participates in the program. Specifically, if you use a preview OS on your console.

But it could well be that the UWP Apps - which were created for Windows Phone 8 - were also stopped on the console because of the support end.

Hey
RobsonMoraes2,

Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [DELETE EVERYTHING]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything, go with that option. This will delete all your games and apps. Afterwards you'll needs to reinstall all your games and
apps. This will also reset the Operating system [OS] of the console and allow you a fresh start-up. Hope this helps! Let us know!

Felix

Xbox forums support

Hi RobsonMoraes,

please
check your order history here to check if the purchase was at the correct account. If not you have to contact the support at the below link:

https://support.xbox.com/en-US/

then you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

1. Billing & accounts
2. see other option -> payments and billing
3. show contact options
4. choose the way of contact that you prefer (chat or call)

Hope this helps and please keep us informed

Obrigado por responder.

Não é meu caso, sou proprietario da conta anexada ao xbox, sendo a mesma conta que estou pedindo ajuda no forum. Somente quero uma ideia de como posso solucionar este erro para utilizar o app novamente, e no print acima e confirmado diretamente no xbox,
não encontrei o motivo do erro.

Existe possibilidade da inscrição para o app "hub do xbox insider" ter alguma influência?

[Translate by Mod]

Thank you for answering.

It's not my case, I'm owning the account attached to xbox, being the same account i'm asking for help in the forum. I just want an idea of how I can resolve this error to use the app again, and in print above and confirmed directly on xbox, I haven't found
the reason for the error.

Is there a possibility to sign up for the app "xbox insider hub have any influence?

Hi RobsonMoraes,

please
check your order history here to check if the purchase was at the correct account. If not you have to contact the support at the below link:

https://support.xbox.com/en-US/

then you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

1. Billing & accounts
2. see other option -> payments and billing
3. show contact options
4. choose the way of contact that you prefer (chat or call)

Hope this helps and please keep us informed