购买app，支付宝扣款，却无购买记录 (Buy app, Alipay debit, but no purchase record)

JCL4 · Apr 22, 2019

早前购买 halo Spartan strike ，支付宝扣款成功。现在发现没有购买记录，法下载，提示仍需购买。

[Translation]

Earlier purchase of Halo Spartan Strike, Alipay deduction success. Now found that there is no purchase record, can not download, prompted still need to buy.

:)

JCL4

I check the order number is 567453565413302497

XBF Brad A

Hi JCL,

We recommend to request a call from support as they will be able to assist you better.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

XBF Erick C

Hey there JCL4

Sorry to hear you are running into this problem. If you are unable to download the game I would advise that you check your

Order History to see if it shows up. If you do not see the purchase but see it on your bank it is possible that the transaction might simply roll off.

Of course if you would like to speak to an agent directly to take a look at this then I would advise that you schedule a callback from Xbox Support, just click on the following link.
Contact Xbox Support

Please let us know if this has helped.

potatopotat0

支付宝免密支付不知情时扣款

问题已解决

[Translate by Mod]

Alipay free secret payment without knowing deduction The issue has been resolved

昊233

我不知道为什么我以香港的地址购买了这款游戏，使我多付了一些价，我想退款，然后已国内的地址重新购买

[Edit - translation] - I don't know why I bought this game at the address of Hong Kong, which made me pay more for the price, I want a refund, and then I have re-purchased the domestic address.

购买app，支付宝扣款，却无购买记录 (Buy app, Alipay debit, but no purchase record)