Aparelho não permanece ligado[Device does not stay on]

Já realizamos os procedimentos indicados.

[Translation - We have already performed the indicated procedures.]

Check this link for a possible solution to this issue: https://beta.support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with your console turning off sporadically.

If upon performing the troubleshooting steps provided in the article by Xbox Forums Ambassador M3tal Daz3, then I would have to recommend

creating a service order for you device so that the Service Center can take a look at your deceive and help with getting it back into tip-top shape.

If you device in still in warranty, there shouldn't be any additional charges, however, if it is not, then there will be a service fee for repairing the console.

Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product. If
this is the case, then the only other option would be to upgrade to a new console.

I'm sorry about any confusion or turmoil this might have caused.

então,eu comprei 2 Xbox One na caixa com o Kinect,mas quando cheguei em casa,fui ligar eles para testar,eles ligam,mas fica a tela do xbox one,e fica reiniciando com o aparelho ligado,o aparelho não desliga,comprei os 2 de um leilão,Eu não sou o primeiro
dono deles.

[Translation-So I bought 2 Xbox One in the box with the Kinect, but when I got home, I went to connect them to test, they turn on, but it gets the Xbox One screen, and it keeps restarting with the handset on, the handset does not turn off, bought
the january 2 auction , I'm not the first owner of them.]

Socorro....

As crianças têm um Xbox One S, tem cerca de 3 anos. Desligado recentemente no meio da exibição de um DVD e não liga e permanece ligado.
A luz de energia do Xbox permanece acesa, mas apaga após cerca de 5 segundos.
Já tentou todas as sugestões de solução de problemas no site, mas não teve sorte?
Alguma sugestão sobre o que mais posso fazer ou qual é o processo para corrigi-lo?
Muito Obrigado

Good Morning! I recommend that you urgently sign in with Microsoft support, so that they can explain you step by step online. I hope this helps!