Anyway to have safety or enforcement teams contact me?

Discus and support Anyway to have safety or enforcement teams contact me? in XBoX Accessibility to solve the problem; I received my first ban yesterday logging onto my account. It didn’t give me many details so I want to the enforcement page and found that it is a... Discussion in 'XBoX Accessibility' started by Shawn man 923, Apr 15, 2023.

  1. Anyway to have safety or enforcement teams contact me?


    I received my first ban yesterday logging onto my account. It didn’t give me many details so I want to the enforcement page and found that it is a permanent ban to my surprise. Like I said I have never received any kind of ban or suspension before so I’m unaware of how these things work. I figured it must be a mistake because so I submitted an appeal asking for any information to why it happened and explained I have never been banned before. I received a pre written email from case review explaining that repeated suspensions for the same infraction could lead to a permanently ban and to watch my behavior, but I am still permanently banned. There was no information to why I was banned other than that it was from voice or messaging. I tried to send an email back to no response. Like I said most of this happened yesterday so should I just wait it out?

    :)
     
    Shawn man 923, Apr 15, 2023
    #1
  2. Ronnieee Win User

    Anyway to have safety or enforcement teams contact me?

    No worries about it. You will definitely hear from them soon since you are already done doing the case review. It's the only way to reach them as well. Hope all goes smoothly.
  3. Shawn man 923 Win User

    Anyway to have safety or enforcement teams contact me?

    Hi Ronnie, thank you for the reply. I will wait it out. I can see the case on the enforcement page but when I click on it the area where details about the case are available it is blank. Just nerve racking that I’m in the dark about such a serious thing ya know.
  4. Ronnieee Win User

    Anyway to have safety or enforcement teams contact me?

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your enforcement action.

    Sorry to hear about what happened on there but in regards to the suspension, you really need to wait what their response will be on your appeal because they will do another investigation on this for you. This is the only way to reach out with enforcement team as well.

    You can view more details on the enforcement page too.
  5. Just a Volunteer Win User

    Is there anyway to contact the enforcement team?

    By your own admission you cheated.

    Excerpt from Community Standards https://www.xbox.com/en-AU/legal/community-standards#vii

    Cheating, tampering, and the use of exploits

    Since competition is best when it’s fair, a level playing field is one of the most important requirements for gaming. When people cheat, use exploits, or otherwise tamper with hardware or software to gain a competitive advantage, it ruins the experience for everyone. Because of this, cheating, tampering and the use of exploits is never acceptable in the Xbox community. Like, never.

    For example, don’t:

    • Use “mods” in games that do not allow modded content
    • Use a glitch that lets you use your character outside of a multiplayer map
    • Use specialised software to gain unfair advantage over other players
    • Use Xbox services with modified or tampered hardware
    • Manipulate game stats to gain a competitive advantage against other players

  6. Smwutches Win User

    Is there anyway to contact the enforcement team?

    An appeal is the only way to contact them. If they denied it, there is nothing else that can be done.
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Anyway to have safety or enforcement teams contact me?

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