Anyone know what’s happening on my xbox

Discus and support Anyone know what’s happening on my xbox in XBoX Games and Apps to solve the problem; My games are crashing on my xbox series x, they’re freeze and then close, i need help with it because i’m losing progress, also this is the screen when... Discussion in 'XBoX Games and Apps' started by Juan Sarmiento1, Oct 7, 2023.

  1. Anyone know what’s happening on my xbox


    My games are crashing on my xbox series x, they’re freeze and then close, i need help with it because i’m losing progress, also this is the screen when u want to restart the console

    :)
     
    Juan Sarmiento1, Oct 7, 2023
    #1
  2. Stephanie Dequito Win User

    Anyone know what’s happening on my xbox

    Hi Juan! I'm more than happy to help you out!

    There could be an issue with your console. Please try to perform the following methods:

    1. Power cycle your console

    Turn off your console by holding the Xbox button  on the front of the console for at least 10 seconds.
    Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

    Note: If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button for at least 10 seconds until the console completely shuts down.

    After you have completed the previous steps to power cycle your console, try to restart your game.

    2. Test your network connection

    Press the Xbox button  to open the guide.
    Select Profile & system > Settings > General > Network settings.
    Note Any outages will appear under Current Network Status.
    On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.

    Note: If you're prompted to update your console software, select Yes.

    3. Try using a different profile

    Press the Xbox button  to open the guide.
    Select Profile & system, and then select Add or switch.
    Select a profile other than the one you were previously using.
    Now restart the game to see if it works correctly under a different profile.

    4. Remove and re-add your profile

    Press the Xbox button  to open the guide.
    Select Profile & system > Settings > Account > Remove accounts.
    Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.

    Now download your profile again to create a fresh version of your profile data:
    Press the Xbox button  to open the guide.
    Select Profile & system, select Add or switch, and then select Add new.
    Type in the email address and password that you use to access your Microsoft account (the same account you just removed).

    Important: Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.

    Follow the prompts as the console walks you through account setup steps such as privacy info, sign-in, and color preferences until you return to the Home screen.

    5. Clear the local save from your cloud

    First, delete the local save:
    Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
    Highlight the game title, and then press the Menu button  on your controller.
    Select Manage game and add-ons > Saved data.
    Select Delete all to remove the local save of this game, then follow the prompts.

    After you delete the local save, restart your Xbox:
    Press and hold the Xbox button  in the center of your controller.
    Select Restart console, then follow the prompts.

    After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.
    Try playing the game again to see if re-syncing with the cloud corrected the game problem.

    To learn more about this, I have provided you with the link below:

    https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

    Please take your time and give me an update once you're done.

    Kind regards,
    Stephanie
  3. Shane McLauglin Win User

    Anyone know what happens if?

    Wreav does not find out and you can successfully get both Krogan and Salarian Support without curing the Genophage
  4. Ryan22584 Win User

    Anyone know what happens if?

    thats a shame i wanted to shoot wreav so bad!!
  5. Payton Jones Win User

    Anyone know what happens if?

    And keep Mordin alive, and get him as a war asset, if Eve is dead as well.
  6. Legends Future Win User

    dont know what happen to my points

    Alright, I'll keep that in mind. Thanks
Thema:

Anyone know what’s happening on my xbox

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