Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One ...

Discus and support Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One ... in XBoX Games and Apps to solve the problem; FXXHD on Time Warner HD got my attention ever since the "Every Simpsons Ever" marathon, but OneGuide insists that FXXHD should be on channel 144 (which... Discussion in 'XBoX Games and Apps' started by HypnoticSpeck, Oct 30, 2014.

  1. HypnoticSpeck
    HypnoticSpeck Guest

    Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One ...


    FXXHD on Time Warner HD got my attention ever since the "Every Simpsons Ever" marathon, but OneGuide insists that FXXHD should be on channel 144 (which doesn't exist) instead of 109 (which isn't an option). I reported it twice via the correct method in the
    Xbox One console, and subsequently cleared OneGuide data and refreshed weeks later, but no joy. I have a case open with Microsoft Support, but they also suggested I post to a forum to see if anyone else is having the same issue. I've been working around by
    simply ignoring OneGuide and using the cable box remote.

    Anyone else having an issue with an incorrect channel listing in OneGuide or reporting it via the Xbox One console? Anyone found a way of getting an incorrect OneGuide channel successfully reported and fixed?

    :)
     
    HypnoticSpeck, Oct 30, 2014
    #1
  2. Mister Maka
    Mister Maka Guest
    OTA oneguide tv guide by zipcode question

    Hey there Rageus Quitus!

    Sorry to hear you're seeing incorrect channel listings via OneGuide. If you haven't already be sure to check out our

    Incorrect Channel Troubleshooter     and run through all the steps. If you're still seeing the incorrect listings, please make sure to report the issue via OneGuide as suggested in the troubleshooter. Thanks a ton for your patience!
     
    Mister Maka, Oct 30, 2014
    #2
  3. Spook96
    Spook96 Guest
    OneGuide channel listings incorrect for CableOne, Inc.

    Hello all,

    So, in September of 2014, CableOne updated their system to an "all digital" network. This update changed and added numerous channels. However, OneGuide has yet to reflect these changes. CableOne feels that this is a Microsoft problem. I have submitted to
    troubleshooting reports via the OneGuide setup panel. Also, I have reset my TV listings several times, cleared the OneGuide, cleared the history, and changed to an alternate zip code to force a channel update. Nothing has worked. It may be of note that tvguide.com
    also has incorrect channel information for CableOne (ZIP 57049). Yet, zap2it.com has the correct listings. Any ideas?

    Thank you,
     
    Spook96, Oct 30, 2014
    #3
  4. Mister Beep
    Mister Beep Guest

    Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One ...

    Hey there HypnoticSpeck!

    Sorry to hear about the missing channels issue! Reporting the missing channels through the Xbox One console is the correct way to make sure the proper teams are aware of the issue. It will take some time for them to be able to investigate the issue before
    it's resolved. Thank you so much for your patience! Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One ... :)
     
    Mister Beep, Oct 30, 2014
    #4
  5. Mister Beep Win User

    Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One OneGuide troubleshooting option?

    Hey there HypnoticSpeck!

    Sorry to hear about the missing channels issue! Reporting the missing channels through the Xbox One console is the correct way to make sure the proper teams are aware of the issue. It will take some time for them to be able to investigate the issue before
    it's resolved. Thank you so much for your patience! :)
  6. Mister Maka Win User

    OTA oneguide tv guide by zipcode question

    Hey there Rageus Quitus!

    Sorry to hear you're seeing incorrect channel listings via OneGuide. If you haven't already be sure to check out our

    Incorrect Channel Troubleshooter     and run through all the steps. If you're still seeing the incorrect listings, please make sure to report the issue via OneGuide as suggested in the troubleshooter. Thanks a ton for your patience!
  7. Mister Beep Win User

    Channels are incorrect

    VooDoo90,

    The best way to report the incorrect channels in the OneGuide troubleshooting section in your Xbox One settings.

    • Press the Menu button on your Xbox One controller and select 'Settings'.
    • In the Settings menu, select 'TV & OneGuide'.
    • Select 'Troubleshooting'.
    • From here select 'Report a OneGuide problem' and select 'Wrong channel'.
    This will report the error directly to the proper folks.
  8. Mister Maka Win User

    OneGuide is not showing information

    Hey there! If you're running into trouble with OneGuide content not listing correct be sure to report the channel lineup within the app.

    To report an issue check out this
    OneGuide Channel Troubleshooter    . Thanks!
  9. Mister Quimby Win User

    Comcast Channel Lineup Changed

    Hey there mxpx720!

    Sorry to hear about the issue! I first recommend running through the steps listed in our Channel
    list or show information is incorrect or missing from the OneGuide    . If you are still seeing the incorrect lineup, I recommend reporting the issue through the OneGuide app by trying the following steps:

    • Press the menu button while viewing the Xbox One dashboard and select 'Settings'.
    • Next, select TV & OneGuide.
    • Within this screen, go ahead and select 'Troubleshooting' and then 'Report a OneGuide problem'.
    Give the suggested steps a try and be sure to report the issue so that the proper teams can address the issue. Thanks in advance!
Thema:

Anyone else had any luck reporting an incorrect OneGuide channel listing via the Xbox One ...

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