Any ideas on how to stop my Xbox one X from shutting off?

Discus and support Any ideas on how to stop my Xbox one X from shutting off? in XBoX on Consoles to solve the problem; Over the last month and a half my X randomly shuts off while I’m playing online. I touch the console and it is cool or room temperature. Upon boot up... Discussion in 'XBoX on Consoles' started by cbdabeast94, Aug 12, 2019.

  1. cbdabeast94
    cbdabeast94 Guest

    Any ideas on how to stop my Xbox one X from shutting off?


    Over the last month and a half my X randomly shuts off while I’m playing online. I touch the console and it is cool or room temperature. Upon boot up it says it shut off due to over heating. The console isn’t hot. There is nothing blocking the vents or
    within the consoles immediate area. It is not inside of a bookcase or anything. It is on too of my entertainment center where it can get good ventilation. I have tried doing a hard reset on it and the problem still persists. The games it has shut down on me
    are 2k19 and PUBG if that helps. It is plugged directly into an outlet not a power strip or anything. Any thoughts or tips are greatly appreciated. Thank you.

    :)
     
    cbdabeast94, Aug 12, 2019
    #1
  2. StuartATrueRed Win User

    Any ideas on how to stop my Xbox one X from shutting off?

  3. XBF Leo G Win User

    Any ideas on how to stop my Xbox one X from shutting off?

    Hello cbdabeast94,

    Thank you for posting on the Xbox forums. We understand that your Xbox One X is shutting off unexpectedly due to overheating. We recommend changing your console's

    power mode to energy-saving    . After you change the power mode, go ahead and test the console out to find out if it is still shutting off randomly. We have

    a support article     on our website that has solutions for a console shutting down unexpectedly. If all troubleshooting fails, you may need to

    do a repair     for the device. This will allow the employees in our service center to investigate the internal hardware of the console. Be sure to let us know the results!
  4. BLURRED TRIP47 Win User

    Permanently Banned from Communications from 1 Report

    I have a question and another million but for now, My cable box which is hooked up to my xbox is shutting off by itself {you know how it has the energy saver and when you are not active for a bit it shuts off. Leaving my t.v. and xbox on by their selves.
    Any ideas?
  5. Whitey Black Win User

    Any idea on how to stop my Xbox One S from freezing?

    check you're Xbox are not over heating and if are to hot go to a Microsoft Store to verify the unit
  6. XBF Leo G Win User

    Any idea on how to stop my Xbox One S from freezing?

    Hello Salica94,

    Thank you for posting on the Xbox forums. We understand that your Xbox One's is taking a long time to turn on and respond when you try to access the home screen. Is your console enrolled in the

    Xbox Insider Program    ? We recommend
    power cycling the console     by holding down the power button on the console for ten seconds.

    The issue may be caused by the most recent system update. If these troubleshooting steps do not resolve the issue, we suggest performing

    a soft factory reset    . This type of factory reset will keep all games and applications installed, but it will remove all the profiles from the console. Therefore, the email addresses and passwords for those accounts must be known before this step is taken.
    Be sure to let us know the results Salica94!
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Any ideas on how to stop my Xbox one X from shutting off?

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