Any assistance much appreciated

The Philippines is not a xbox live supported country so there's not much you can do.

If your billing,account & actual location are not all the same then you will run in to no end of issues.

Hi, I hope you're doing great out there despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Not at all, an Xbox Live subscription is not required to enable 2FA.

You can try to enable it through the website. Here you go:

1. Go to the ACCOUNT page. - https://www.epicgames.com/account/personal

2. Click the PASSWORD & SECURITY tab.

3. Under the 'TWO-FACTOR AUTHENTICATION' header, click the 2FA option you want to enable:

* THIRD-PARTY AUTHENTICATOR APP

* SMS AUTHENTICATION

* ENABLE EMAIL AUTHENTICATION

4. After you select your authentication method, you should receive a code from Epic Games for email and SMS, and the App should generate a code for you

5. Input the code and you should see a success message (example below is for email)

6. Refresh your account page and confirm that the authentication method shows as being enabled by looking for the blue button that says 'On'

After that perform a powercycle on your console.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

@XBOXSUPPORT any assistance in this matter would be much appreciated

Lucky it was points and not a creditcard-- yet!

Make sure you've changed your password to your account first and foremost, and contact the support team (1-800-4my-xbox for the US) immediately. You want to ask them to open an Unauthorized Access Investigation (UAI)-- do NOT get off the phone with them
until you do. This is crutial to figuring out these type of issues before it causes any MORE grief for you.

For more information and how you can keep this from happening in the future:
http://www.xbox.com/en-us/Live/Account-Security

Don't brush this off, correct it as soon as possible. You might even help catch the person who did this to you-- before it happens to a fellow gamer.

it can be used on any amount of consoles its just tied to the gamertags you nominate as family members