Anulowanie subskrybcji problem.[Translation-Cancel the subscription issue.]

Thank you for you anwser, I already contacted with the support, and they told me that i have 2 options, either to pay 160zl and than cancel, or wait about 60 days for payment to expire and continue from there, what worries me is that i still have an access
to the game pass even tho I should now, was wondering if anyone else had similar issue.

Thanks in advance

Hi Andrezaj,

Thanks for reaching out to the forums. We understand the subscription is not paid for completely? Did you purchase a 3 month subscription fine or it try straight for a 6 month subscription? If this just happened, it does take some time to straighten out
if payment wasn't made. Also keep in mind if you have a credit/debit card linked to your paypal, it may of charged that also. You should be able to use the account though we recommend to request a call from support and go over all options as we are not able
to see the account like they can.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hello Korniszon206,

Thank you for your post. I understand you are looking to cancel your Game Pass subscription. To do so, please check out this article:

Cancel recurring subscription charges.

I hope this helps!

Logując się na konto nie mam opcji anulowania subskrypcji.

Skorzystałam tylko z okresu próbnego.

Nie chcę przedłużać subskrypcji tylko ją anulować.

Mam tylko opcje zaległej zapłaty za nią.

Co powinnam zrobić?

[Translation - By logging into my account, I do not have the option to cancel my subscription. I only used the trial period. I do not want to extend the subscription but cancel it.I only have the option of paying back for it. What should I do?]

To cancel and stop the charges for the renewal of an Xbox, for example an Xbox Live Gold, Xbox Game Pass or EA Access, you must proceed online.

Important

You can't cancel an Xbox if its payment is overdue or suspended. You must settle the payment due before you can cancel or turn off auto-renewal. For more information, see update your payment information to continue using your Xbox or how to pay the balance
for an Xbox expired
If you have a prepaid subscription, you won't see the Undo option nor remove next to your Xbox because prepaid subscriptions expire automatically and you are billed.
How to cancel your Xbox online