Another question RE Needing help

Also rep would not be an accurate indication when it comes to enforcement actions. You can be completely green and still receive a permanent ban.

Hello Mike,

Thank you for posting here on the Xbox forums. Smwutches is correct here. Unfortunately, the Xbox enforcement team does not monitor these or any other forums. There is no phone line or chat support specifically for enforcement either. The only way to get
in contact with them would be if you have a suspension/ban that qualifies for a
case review.

If you haven't already, there is plenty of useful information you can find here on the
Enforcement website
as well.

Thank you! No I'm not having an issue with another player, but my computer xbox app is showing that I'm banned



But I' not connected with any one or any groups with my app, and reputation report is showing in the green, No Complaints, or otherwise.





Even the support rep I spoke too over the phone says their system isn't showing I'm banned. that I needed to go to this forum to contact enforcement to have them to look into this matter.

There has been no behavior issues with me but the first screenshot of the window says otherwise. The second screenshot is my actual reputation report. Clean!

This why I needed to contact someone to help me get this resolved, Due to this the app isn't allowing me to post or upload screenshots to the app.

doing this is really embarrassing, to post this in the forum but I need help concerning the issue

Anything dealing with enforcement has to go through the enforcement website.

enforcement site

On this forum we cannot do anything regarding bans, sorry not within our ability.

Account Suspensions

An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days,
though egregious or repeated violations can result in a permanent suspension.

Account suspensions may be imposed for a variety Microsoft Code of Conduct violations. This includes, but is not limited to:

• Offensive or inappropriate Xbox Live profile content
• Inappropriate in-game behavior or cheating
• Attempts to manipulate the Xbox Live service through network interference, feedback abuse, complaint abuse, or other system tampering
• Harassment of other Xbox Live users or impersonation of Microsoft staff or partners
• Attempts to exploit the Xbox Live Marketplace or Xbox Support for financial gain
• Account theft, phishing, or other attempts to defraud Microsoft or other players

Thank you for the advice, but nothing like that has happened to my knowledge. But again I can still log in to my account on the computer and sign into xbox live on my console, but I cant post. or upload screenshots

Thank you all who responded to help me!

I was on the enforcement page again and it appears there is no way for me rebuttal, or refute this I have none of the links which were described in the article, I didn't receive any emails concerning the issue either. so I don't know anything else to do.

again thank those in the forum who responded, I appreciate the wisdom, have a great day

Also rep would not be an accurate indication when it comes to enforcement actions. You can be completely green and still receive a permanent ban.

Wow!!, But the person I spoke too over the phone said the system isn't showing me banned, but the app is.

I didn't even know about this until yesterday, Im rarely on it and again I'm don't bother anyone I don't belong or post on groups, or have any one I associate with on the app and I didn't post or do anything which is in violation to the code of conduct,
to my knowledge anyways. and given that. why would I be banned for I didn't even get notified that I was banned, nor giving me a reason. I'm sorry to the forum, for this, its that Im getting frustrated with this mess

I don't think its a permanent ban because I can still log into my account, and play my xbox

The only reason that it would not be showing anything is that you are not signed into the same account on the website as the one you are trying to use on the app.

Yep it is The same gamer tag, I used the same log in,

with that said, I'm signed on to my account, in the app!

Let me present another question, I just got this new PC. The previous PC I was having trouble with a trojan which came in with a mod download, My former Email was compromised and could a hacker clone my account posting things which
would be causing this issue, without my knowledge? I know Facebook has had these issues.

As I mentioned ( former email account) once I discovered the hack I did a recovery of the account, after the account was recovered. I another email address as my primary I updated my account and profile with the new email address, and
deleted the account which was hacked. So its my xbox account that I'm logged into