Another "Did not receive 3 month Groove promo"

Discus and support Another "Did not receive 3 month Groove promo" in XBoX Sales and Promo to solve the problem; Signed up for the buy one month, get 3 free promo for Groove found here. https://www.microsoft.com/en-us/groove/bogo Billing cycle completed about a... Discussion in 'XBoX Sales and Promo' started by Island Dog, Aug 20, 2016.

  1. Island Dog
    Island Dog Guest

    Another "Did not receive 3 month Groove promo"


    Signed up for the buy one month, get 3 free promo for Groove found here.

    https://www.microsoft.com/en-us/groove/bogo

    Billing cycle completed about a week ago and still no code for the free months.

    Groove support page chat takes you to tech support and doesn't handle these types of things. Gave me a number to call for accounts. Guy said he would send me a link to send an email to Xbox support but never actually did it.

    :)
     
    Island Dog, Aug 20, 2016
    #1
  2. UsableClub62495
    UsableClub62495 Guest
    Groove Music 3 Month Free Promo Code Missing

    I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.
     
    UsableClub62495, Aug 20, 2016
    #2
  3. Miss Bijoux
    Miss Bijoux Guest
    No code for Groove Music promotion

    Hey matt -

    From the Terms of Service for that Groove promotion:

    If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!
     
    Miss Bijoux, Aug 20, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Another "Did not receive 3 month Groove promo"

    Hey Island Dog -

    Unfortunately, as you signed up for the Groove promotion through the website, you will need to reach out to
    Groove Support for further assistance. We are only able to assist with promotions redeemed via the Xbox One dashboard.

    Apologies for any inconvenience this may cause.
     
    Miss Bijoux, Aug 22, 2016
    #4
  5. PaulBirkett
    PaulBirkett Guest
    Good luck trying to contact ANYBODY in Groove. They don't exist. All the Contact Us options take you to Windows tech support and they don't even know what Groove is.
     
    PaulBirkett, Aug 23, 2016
    #5
  6. Mister Beep
    Mister Beep Guest
    Hey Island Dog,

    I've sent you a Forums Private Message. You can check those by clicking here.

    Enjoy! Another "Did not receive 3 month Groove promo" :D
     
    Mister Beep, Nov 3, 2018
    #6
  7. Mister Beep Win User

    Another "Did not receive 3 month Groove promo"

    Hey Island Dog,

    I've sent you a Forums Private Message. You can check those by clicking here.

    Enjoy! :D
  8. PaulBirkett Win User

    Another "Did not receive 3 month Groove promo"

    Good luck trying to contact ANYBODY in Groove. They don't exist. All the Contact Us options take you to Windows tech support and they don't even know what Groove is.
  9. Miss Bijoux Win User

    Another "Did not receive 3 month Groove promo"

    Hey Island Dog -

    Unfortunately, as you signed up for the Groove promotion through the website, you will need to reach out to
    Groove Support for further assistance. We are only able to assist with promotions redeemed via the Xbox One dashboard.

    Apologies for any inconvenience this may cause.
  10. David98761435 Win User

    Buy one month of Groove Music Pass, and the next three months are on the house.

    I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
    to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

    Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
    But hurry - this deal won't last forever."
  11. Mister Maka Win User

    did not receive groove 3 month promo code

    Hey there dirtybeefz.

    I reached out to you via Xbox Live messages, please take a look when you get a chance. If you have any other Xbox support questions please create a new thread.
Thema:

Another "Did not receive 3 month Groove promo"

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