Another deposit delay??

Lochenblue · Jan 11, 2017

is very blue

I waited months to get my second deposit into my Xbox account and now a month later after you finally got it fixed and I have more money to be deposited you say it will be delayed again?

We as gamers have put so much time and money and effort and heart into our loyalty of the Xbox community that things like this tend to shake our faith. I've heard of peeple who have not received their deposit EVER! Why would you put out a program like this
that doesn't work for the majority of the people. I totally understand it brings in more money for Microsoft, but it is a rewards program that doesn't reward.

:)

XBLRewards8 · Jan 11, 2017

Another month, another delay in deposits

Hello Hammrsigpi,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

Hammrsigpi · Jan 11, 2017

Another month, another delay in deposits

This has now gone on for at least six months. How long does Microsoft consider an issue to be temporary? Until we get lawyers involved? Because that's going to be the next step.

What does it take to get this resolved?

XBLRewards8 · Jan 12, 2017

Hello Lochenblue,

Your last deposit was the result of an effort from the other team working on your particular deposit issue. Unfortunately, they are still working on fully resolving this issue, which is why the error is still persisting on your account. Until our other team
fully resolves this error, you may continue to intermittently experience this deposit issue. Again, we apologize for the inconvenience while we await a successful fix from our other team.

XBLRewards8

Hello Lochenblue,

Your last deposit was the result of an effort from the other team working on your particular deposit issue. Unfortunately, they are still working on fully resolving this issue, which is why the error is still persisting on your account. Until our other team
fully resolves this error, you may continue to intermittently experience this deposit issue. Again, we apologize for the inconvenience while we await a successful fix from our other team.

XBLRewards8

Hello Hammrsigpi,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

XBLRewards8

Hello TotableAlarm30,

As Smwutches says, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the
mid-month deposit the following month.

However, MyVIP payback for last month was delayed for some users due to how the VIP Boost offer interacted with payback, which caused your Credits to be delayed. You should expect your Credits in the end of month deposit. Apologies for any inconvenience
caused by this delay.

Smwutches

The credits are scheduled to be deposit on the 29th.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by
the 15th of the next month.

XBLRewards8

Hello RubenLombardo,

Apologies for the inconvenience. We are currently reaching out to our MicrosoftStore team with an investigation on why some console purchases are not being tracked for Rewarding correctly. In the meanwhile, I will adjust your account for completion of the
offer. You should see the Credits pending by the end of next week!

Another deposit delay??