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Hello Carina,



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Respectfully,

Hello Carina,



Greetings!



Thank you for posting in Microsoft Community.



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Before anything else, we would like to set your proper expectation that Microsoft does not control or interfere with any games on Facebook or any other third-party websites. The error message you received may be related to your browser or internet connection. I suggest trying to clear your browser cache and cookies or using a different browser to see if that resolves the issue. If the problem persists, you may need to contact Facebook support for further assistance.



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Sincerely,

I have the same issue, spoke to Xbox Support here is an excerpt from the transcript, going to try it tonight:

Angeli H.: Alright. Please try to do the hard reset first on your console. To do this, while your console is on, go to home. Then, remove the power cord at the back of the console, wait for two minutes then turn on the console again. If this does not work,
please try to clear your systems cache.

Angeli H.: Please follow these steps:

MR MATTHEW: how to I clear the system cache?

Angeli H.: Clear Persistent storage by going to Settings > Disc and Blu-Ray > Persistent Storage > Clear Persistent Storage > Clear it three times. After you have done clearing Persistent Storage, please go to Settings >> Network >> Advanced Settings >>
Alternate MAC >> Clear Alternate MAC.

Angeli H.: Turn the console off completely by holding the power key for 5-7 seconds. Unplug power supply.

MR MATTHEW: ok can you confirm this WILL NOT affect any of my saved games?

Angeli H.: Next resolution is to Delete and re-download your profile.

Angeli H.: Yes. This will not affect your saved games, Matthew.

MR MATTHEW: is there an option in settings to delete profile? Just I've never had to do that

Angeli H.: Yes,please follow these steps to delete your profile:

Angeli H.: Go to Home screen.

Angeli H.: Press the Menu button on your controller.

Angeli H.: Select Settings.

Angeli H.: Scroll to the right. Under OTHER PEOPLE, select Remove accounts.

Angeli H.: Select the account that you want to remove, and then select Choose this person.

Angeli H.: Select Remove from this Xbox to confirm.

Angeli H.: When you're finished, select Close.

ok spoke to Xbox Support here is an excerpt from the transcript, going to try it tonight:

Angeli H.: Alright. Please try to do the hard reset first on your console. To do this, while your console is on, go to home. Then, remove the power cord at the back of the console, wait for two minutes then turn on the console again. If this does not work,
please try to clear your systems cache.

Angeli H.: Please follow these steps:

MR MATTHEW: how to I clear the system cache?

Angeli H.: Clear Persistent storage by going to Settings > Disc and Blu-Ray > Persistent Storage > Clear Persistent Storage > Clear it three times. After you have done clearing Persistent Storage, please go to Settings >> Network >> Advanced Settings >>
Alternate MAC >> Clear Alternate MAC.

Angeli H.: Turn the console off completely by holding the power key for 5-7 seconds. Unplug power supply.

MR MATTHEW: ok can you confirm this WILL NOT affect any of my saved games?

Angeli H.: Next resolution is to Delete and re-download your profile.

Angeli H.: Yes. This will not affect your saved games, Matthew.

MR MATTHEW: is there an option in settings to delete profile? Just I've never had to do that

Angeli H.: Yes,please follow these steps to delete your profile:

Angeli H.: Go to Home screen.

Angeli H.: Press the Menu button on your controller.

Angeli H.: Select Settings.

Angeli H.: Scroll to the right. Under OTHER PEOPLE, select Remove accounts.

Angeli H.: Select the account that you want to remove, and then select Choose this person.

Angeli H.: Select Remove from this Xbox to confirm.

Angeli H.: When you're finished, select Close.

Web translation:

I want my son to play wired and want to remove the radiation / bluetooth on the xboxone device how do I do?
grateful for answers...

Response:

Hi there,

I'm afraid there is no way to turn bluetooth completely off on the console, so there basically is no supported way to remove it as option.

Sorry