An unknown person made a purchase on my xbox account and support won't refund it

Discus and support An unknown person made a purchase on my xbox account and support won't refund it in XBoX Games and Apps to solve the problem; Someone made purchase on my xbox account without me knowing while I was asleep and Microsoft won't refund it a2408608-7e7a-4e83-bf77-b3b718558fcc Discussion in 'XBoX Games and Apps' started by LunarRain007, May 13, 2018.

  1. LunarRain007
    LunarRain007 Guest

    An unknown person made a purchase on my xbox account and support won't refund it


    Someone made purchase on my xbox account without me knowing while I was asleep and Microsoft won't refund it

    :)
     
    LunarRain007, May 13, 2018
    #1
  2. Unauthorised account access.

    I have recently had my account accessed by persons unknown from outside my household. They spent £61 quid on rubbish and would have spent more if they had not cleaned out my bank account.

    They changed my name to MY F4T MOTH3R insulting as she is actually quite slim.

    This profile has never been signed into outside my household.

    What are my chances of a refund?

    Is there any way to block purchases such as an authorisation password.?

    Surely this is a gaping hole in MS security. An unknown person accessing my debit card with bad intentions.

    Is it a default setting to have a roaming profile?

    Can I request the IP address from xbox?

    Will the console id and serial of the offending machine be available to me on request?

    Are MS likely to block my attempts at getting a refund so they can keep my money?

    Please help. Thank you.
     
    MY F4T M0TH3R, May 13, 2018
    #2
  3. blueamcat
    blueamcat Guest
    Max Payne 3 - Xbox One S

    Did you buy it with the same account you use for Xbox? Same email/login? If not you won't see it on your Xbox profile and will have to buy it again. Or contact Xbox Support and get a refund and purchase it on the correct account. An unknown person made a purchase on my xbox account and support won't refund it ;) Contact Us | Xbox Support
     
    blueamcat, May 13, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    An unknown person made a purchase on my xbox account and support won't refund it

    Contact official support to get things sorted.
     
    CrazY1985, May 13, 2018
    #4
  5. Frizio I iB
    Frizio I iB Guest
    Why Microsoft don't want to refund???

    Which term is not respect in order to ask for a refund??

    bye
     
    Frizio I iB, Nov 2, 2018
    #5
  6. Frizio I iB Win User

    An unknown person made a purchase on my xbox account and support won't refund it

    Why Microsoft don't want to refund???

    Which term is not respect in order to ask for a refund??

    bye
  7. CrazY1985 Win User

    An unknown person made a purchase on my xbox account and support won't refund it

    Contact official support to get things sorted.
  8. bowski477 Win User

    Can I have an account on Minecraft

  9. IRB Win User

    code not redeemable because of region, seller is literally xbox microsoft store

    Hi

    Gifts bought from the Xbox store are Region locked to the same region they are purchased in. The person making the purchase is warned about that.

    There isn't anything you can do to fix it, the person who bought the code will need to contact support for s refund as they made the purchase.
  10. HassanB Win User

    Digital Game Keeps Downloading Corrupted

    It's honestly unknown when or if they will ever support more countries. But issues like this happen that's why it's best to only create an account in your region (if that's possible). If you purchase/download more things like this then your more than likely
    to run into the same issues with not being able to completely download the game or DLC content and you won't be refunded.
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An unknown person made a purchase on my xbox account and support won't refund it

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