An unauthorised payment was taken from my PayPal account by Microsoft.

Hi Denise P, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry that you are going through this problem, it is strange that someone has used your account to buy a game since when associating a payment method in Xbox/Microsoft a verification is requested by PayPal, it is something very strange, however, the only solution is to contact Support directly:

https://support.xbox.com/contact-us/

There you enter that link, select the contact us button, enter the problem you are presenting and then you will be redirected to a live chat with a support agent. Sometimes an automatic bot will answer you but you should keep trying until you talk to a real person.

You can also take a look at the following page:

https://www.paypal-community.com/t5...o-find-a-list-of-linked-accounts/td-p/1292098

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

If you have any other questions, let me know, I will be happy to continue helping you.

Best regards,
Daniel.

Paypal ARE safe but if you read through this forum you'll find posts saying that it didn't prevent money being taken from an unauthorised accessed account even when they were paid through paypal.

The payment would be taken from the debit card. Overdue payment can only be paid via credit card or Paypal, not by Microsoft account balance.

I would assume that PayPal debited whatever payment instrument you were using whether that be credit card or bank account. You could dispute the charge with your financial institution and make sure you change you PayPal password to prevent this
happening again. Basically someone else has linked your PayPal account to their Microsoft account. Changing the password will prevent them from doing it again.

Disputing the charge with paypalp/cc/bank is a surefire way to get banned forever. This has to be settled with Microsoft or OP gets his account banned.

Hi,

Check your account here > https://account.microsoft.com/billing/orders/

If you see a Paypal transaction its meaning you have an autorenewal on your account (you can cancel it if you dont want it anymore).

If you dont see any transaction, somebody use your paypal account so make a compliant to Paypal...

Regards