An old email is still being used to send my receipts to. I had removed the email from my...

Hey Chuzzy Fuzzy,

I will try and help you get this resolved.

1. Go to account.microsoft.com
   
2. Log in, and on the blue ribbon above click on Payment & billing > Address Book
   
   
   
   
   
3. Make sure the old e-mail is not in your address book. If it is, remove it.
   
4. If there is an issue removing it, please Contact Support
   

Additional resources: Change the email address or phone number for your Microsoft account

Alternatively, if that does not work you can go to the Microsoft Store and in the bottom right of the page there is a tab that says Talk to an expert.



Follow the steps, select Personal Use > Sales & Orders > Chat

-Hayabusa

Hi - I bought some Minecraft points to play a game with my neice and received an email receipt from the store for the correct amount - all find.

However about an hour after I purchased them I received a second receipt stating I had purchased Paint.net, which I had not.

I checked the email - from the same sender and is, to every test I can think of an email from the Microsoft store and is sent from the same address, *** Email address is removed for privacy ***, the automatic mailbox. I've checked my order history its not there and there is no record of it, nor is there any record of it on my payp, (the payment method used), or on my bank account.

Any advice? I've removed my payment method from the MS Store and changed my password, just in case.

Thanks for the reply. Yeah, those are clear of the old email addresses that are being CC'd. They are not linked in any way, at least on my end, to my Xbox Live account. The only time the old emails get emailed is with Xbox Live purchase receipts or something
like a notification of Xbox Live about to renew. Again, both of the emails once were the main email address of my Xbox Live account. I'm sure that has something to do with it. Just can't find the answer of how to get them removed.

I tried doing the account recovery but got denied even when I put all the info I had, and the email got changed to the point where my current email doesn't even work can I send a picture of the account on my Xbox to show that I was the owner of it? I still have the receipts of buying games or rewards from Microsoft.

Thank you.

When I use the link to billing, it sends a code to an old email address. I changed it in my account on the 16th. I've actually had this current email for two years, but I've been too lazy to change it until recently. When I select the link for 'not using
this email address' it takes me to the account page and reflects the changes I made on the 16th. I hit 'save' and tried again, but it's still sending the email to my old address.