An old email is still being used to send my receipts to. I had removed the email from my...

Discus and support An old email is still being used to send my receipts to. I had removed the email from my... in XBoX Accessibility to solve the problem; I was about to place a service order because my Xbox Series S stopped turning on, and when I went to complete the order I noticed that the receipt was... Discussion in 'XBoX Accessibility' started by Chuzzy Fuzzy, Jan 5, 2022.

  1. Chuzzy Fuzzy
    Chuzzy Fuzzy Guest

    An old email is still being used to send my receipts to. I had removed the email from my...


    I was about to place a service order because my Xbox Series S stopped turning on, and when I went to complete the order I noticed that the receipt was going to be sent to my old email that I had removed from my Microsoft account years ago. This concerns me because that account had had security problems in the past and gets filled with spam. I have checked my account information and the old account isn't listed as one of my aliases, as I had expected. I need that account fully removed, but it seems like on my end I have already done that.

    :)
     
    Chuzzy Fuzzy, Jan 5, 2022
    #1
  2. XBF - Hayabusa Win User

    An old email is still being used to send my receipts to. I had removed the email from my Microsoft account years ago because it is no longer a "secure" account.

    Hey Chuzzy Fuzzy,

    I will try and help you get this resolved.

    1. Go to account.microsoft.com
    2. Log in, and on the blue ribbon above click on Payment & billing > Address Book


      [​IMG]

    3. Make sure the old e-mail is not in your address book. If it is, remove it.
    4. If there is an issue removing it, please Contact Support
    Additional resources: Change the email address or phone number for your Microsoft account

    Alternatively, if that does not work you can go to the Microsoft Store and in the bottom right of the page there is a tab that says Talk to an expert.
    [​IMG]


    Follow the steps, select Personal Use > Sales & Orders > Chat

    -Hayabusa
  3. MuhammadYogi Win User

    Email invoice for a product I have not purchased.

    Hi - I bought some Minecraft points to play a game with my neice and received an email receipt from the store for the correct amount - all find.

    However about an hour after I purchased them I received a second receipt stating I had purchased Paint.net, which I had not.

    I checked the email - from the same sender and is, to every test I can think of an email from the Microsoft store and is sent from the same address, *** Email address is removed for privacy ***, the automatic mailbox. I've checked my order history its not there and there is no record of it, nor is there any record of it on my payp, (the payment method used), or on my bank account.

    Any advice? I've removed my payment method from the MS Store and changed my password, just in case.
  4. JSikora Win User

    Two old email addresses linked to Gamer tag along with my current Windows ID

    Thanks for the reply. Yeah, those are clear of the old email addresses that are being CC'd. They are not linked in any way, at least on my end, to my Xbox Live account. The only time the old emails get emailed is with Xbox Live purchase receipts or something
    like a notification of Xbox Live about to renew. Again, both of the emails once were the main email address of my Xbox Live account. I'm sure that has something to do with it. Just can't find the answer of how to get them removed.
  5. Tyler_959 Win User

    my account has been stolen Tried to submit a recover but got denied.

    I tried doing the account recovery but got denied even when I put all the info I had, and the email got changed to the point where my current email doesn't even work can I send a picture of the account on my Xbox to show that I was the owner of it? I still have the receipts of buying games or rewards from Microsoft.
  6. Wherewhulf Win User

    Issue with receiving my Rewards points.

    Thank you.

    When I use the link to billing, it sends a code to an old email address. I changed it in my account on the 16th. I've actually had this current email for two years, but I've been too lazy to change it until recently. When I select the link for 'not using
    this email address' it takes me to the account page and reflects the changes I made on the 16th. I hit 'save' and tried again, but it's still sending the email to my old address.
Thema:

An old email is still being used to send my receipts to. I had removed the email from my...

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