An issue with your account

XxDRFCxJOSHIxX · Nov 9, 2017

Looked through all my details and no clue what the problem is.

:)

jarheadbodog · Nov 9, 2017

Issue with your account

Hello,

I received the “Final Xbox Live Rewards Statement” email with an alert stating “ There seems to be an issue with your account. Please reach out to our support forums team”

I had reward transfer issues in the past and I am worried the past issue was never resolved and, this new alert is an extension of the ongoing issue.

Please help in verifying any issues and the status of my account.

Thank you,

Daniel Bogart

Gamer tag:

Smoosh Dip · Nov 9, 2017

Issue with your account

Tried buying the 2 months for $2 deal from the dashboard, after entering all my card details it keeps showing up with "sorry, there's an issue with your account. to fix the problem, visit account.live.com or choose a different payment method." theres nothing
wrong with my card and I see others having this same problem. anyone know what to do? By the way theres no error codes or anything, thats all its saying. and when I do go to account.live it just shows me my profile there's nothing on there.

XBLRewards8 · Nov 9, 2017

Hello XxDRFCxJOSHIxX,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

XBLRewards8

Hello XxDRFCxJOSHIxX,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

saood007

Hey, try going to the link i have mentioned for you and check if your card is fine and has no issues like insufficient funds or credit limit reached. If that doesn't work, try using it at the end of the month after you pay your bank statement. Also make
sure your using a Credit Card.
https://billing.microsoft.com/

Hope that helps.

Smwutches

You will need to post in the Xbox Rewards Questions support forum for assistance.

Chris21ce

Try remove your credit card or payment menthod and clearying your system cache then restart your xbox and add payment information I hope this works!

Mister Gwyther

Hey there Dip! I understand you're having issues purchasing this promo offer. Is this the only thing you are having trouble purchasing? Can you purchase other games, DLC, or points? Also, can you please try removing your payment method and adding it back,
or even trying another payment method? Please let me know if this helps and we can go from there. Thanks!

An issue with your account