an error occurs with the code 0x800706D9

Hey there Brad!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

I get this error when trying to sign in on Sea of Thieves from my Windows 10 device.

Hi Schalk P! I hope you are well, delighted to be able to offer you my help!

Error code 0x800706d9 is due to issues related to Windows Defender Firewall and Firewall devices that could cause connectivity issues for the Microsoft Store.

Cause/solution:

Error 800706D9 may occur when the Windows Firewall service is disabled/turned off. (or damaged! See the end of this post for that...)
Windows Update or the tools that throw this error are too integrated with the Firewall service, so they probably cannot work when they are disabled.

Correct, go to Start>Run>services. MSC and navigate to 'Windows Firewall', then right click, > properties and set the setting to 'Automatic' in the drop-down menu. Now press the start button to start the service and apply before closing the options tab.

With ''Tools'' we refer to various Windows applications. For example, another user encountered the error with Child Protection:

http://answers.microsoft.com/en-us/...r-my-son/e92e8d38-f438-46ad-928a-76c71ba069c5

Credits for a user who has helped more than 100 people with this problem, I leave you the post in case you want additional information:

https://answers.microsoft.com/en-us...firewall/bf563f1c-6395-4188-a06a-6b8fcb646970

Best regards,
Daniel.

Hi Kj_389, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I understand that your console throws that error code, I did not find information online regarding that code unfortunately, so with the intention of helping you I am going to suggest performing these steps:

1. Press the Xbox Button to open the guide.
2. Select Profile & system > Settings > System > Console information.
3. Select Reset console.
4. On the Reset console? screen. You will see three options and you must select the one that says reset and keep my games and applications.

Source: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Note: This process will not delete anything from your console, it will only fix/restore any corrupted files on the system that are preventing its proper functioning.

Let me know if this information is useful to you.

Best regards,
Daniel.

Hi MERSAULT41, this is Manuela!. I'm an Independent Advisor and community user like you

I'm sorry to hear you're not able to update Hitman 3, we can try to solve it but before that please tell me:

Are you on Xbox or PC?
If you try to install or update something else it works?
Do you have the game installed on the internal storage if it's an Xbox or the C: drive if it's a PC?
What procedures you tried to fix this so far?