Amount of more than R2000 deducted from my account

Hello, Tarien. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that your account was charged unexpectedly.

First, it is important to clarify that as community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Therefore, please refrain from sharing personal information, including email addresses, order numbers, etc.

Not only that, but if these charges are for something in the Microsoft Store, I would like to ask if you are able to see these transactions in your Microsoft account order history.

https://account.microsoft.com/billing/orders

However, if maybe that transaction is not under any of your Microsoft accounts, you can get a refund for it by working with your bank and disputing the charges with them.

More information about when you need to contact Microsoft or your bank can be found here:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

“If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

Regards,

Arturo.

Good day. I have the exacr problem right now.can you assist.as i didnt make a payment or even receieve an invoice of that amount. It is quite a significant amount that was deducted from my account.

No i Can’t find my order....but the amount got deducted from the bank

When i go to install it it says the amount of 19.99 will be deducted from my acount

i can't see the record at my purchase history, but i have a notification in my Gcash account that a certain amount is deducted.