Among Us sign-in won't work.

Hello @KTrain5196,I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the steps mentioned on the link below:

Troubleshoot gameplay issues on a Windows 10 device | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming

Hi again.

Here are some steps you can take to resolve this:

Check Internet Connectivity:
Ensure your PC has a stable internet connection.

Run a speed test to verify internet speed and try restarting your router if necessary.

Verify Account Age Settings:
Even though the permission settings go up to 17, double-check that your child's account is set to the correct age (13 or older) to access online features.

Manage Parental Controls:
Review parental controls on both your PC and Microsoft account (if applicable) to ensure they aren't blocking online gaming features.

Temporarily disable parental controls to see if it resolves the issue.

Address Game Updates:
Make sure you have the latest version of Among Us installed.

Check for updates within the game or through the platform you're using (Steam, Epic Games Store, etc.).

Clear Cache and Data:

Try clearing the game's cache and data. The process varies depending on the platform:

Steam: Right-click Among Us in your library, select "Properties," go to the "Local Files" tab, and click "Verify Integrity of Game Files."

Epic Games Store: Go to "Settings," click "Manage Games," locate Among Us, and click the three dots to find "Verify."

Microsoft store: Open the Settings app: Press Windows + I on your keyboard or click the Start button and select Settings.

Navigate to Apps: Click on "Apps" or "Apps & features."

Find Microsoft Store: Locate the "Microsoft Store" app in the list.

Click Advanced options: Click on "Microsoft Store" and then select "Advanced options."

Clear cache: Under the "Reset" section, click on the "Reset" button. This will clear the cache for the Microsoft Store app.

Reinstall Among Us:
If the issue persists, consider uninstalling and reinstalling the game.

I hope this helps with your problem.

Thank you for this reply, Jhon. I've been trying to log on through my PC.

Hi Elliot, my name is Jhon, and will be a pleasure help you

From what device are you having this problem? Let me know to help you further.

I will wait for you.

Hello @Noël Thakur, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!