Am I able to send in my Xbox Elite Wireless Controller Series 2 to Microsoft for them to fix?

Hi there Matthew C, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Yes, the Elite Series 2 controller is the only controller that can be officially sent for repair with Xbox if its warranty has expired.

You can view the repair cost at the following link in the section that says "Out-of-warranty service costs":

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Please look for the cost according to your region in that section.

Within the same link, you can find detailed instructions on how to place the repair order.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Microsoft Xbox Elite Series 2 Wireless Controller

This is Xbox controller elite serie 2

https://www.xbox.com/en-US/accessories/controllers/elite-wireless-controller-series-2

Hey you advertised the elite controller to be the best n blaa blaa. Well it's not what you promised do something to fix it or let us exchange them for new, on you... we can just file a recall I guess.

The only problem with my Elite controller are the grips.

Maybe you can evaluate the Series 2 https://www.xbox.com/en-us/xbox-one/accessories/controllers/elite-wireless-controller-series-2

But you must wait a little

Hi there Sokotto,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox Elite series 2 controller. I recommend to try the following articles:

• Get to know your Xbox Elite Wireless Controller Series 2
  
• Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2
• Troubleshoot your Xbox One wireless controller

Give this a try and let us know the results.