Also didn't get my code for 3 months

Discus and support Also didn't get my code for 3 months in XBoX Sales and Promo to solve the problem; Order number: 6414824504 Purchased on January 24th ddf6e67e-d32d-43fa-ba2d-73f7ed26d23a Discussion in 'XBoX Sales and Promo' started by DoubleAgent24, Mar 19, 2018.

  1. Also didn't get my code for 3 months


    Order number: 6414824504

    Purchased on January 24th

    :)
     
    DoubleAgent24, Mar 19, 2018
    #1
  2. Didn't get code for 3 free months

    I got a free month trial back Mar 8, 2017 for Groove music and I should have gotten the 3 months code within 30 days as per the disclaimer on this link:

    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

    I still have not received the codes. I was charged for the next month, so I called in and had that reversed. They suggested I post my issue here, and give reference number [MOD Removed - Please see

    Forum Guidelines
    ]

    How can I get my 3 extra free months?

    Keith R
     
    Canadian Tech Guy, Mar 19, 2018
    #2
  3. Didn't get code for 3 free months

    Hey there Keith,

    We've sent your eligible code to your Xbox Live Message center. Be sure to take a look

    Xbox Live Messages
    . If you're having any issue redeeming codes you can also try

    Prepaid Code Troubleshooting
    .

    Cheers!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Mar 19, 2018
    #3
  4. Also didn't get my code for 3 months

    Thanks for letting us know! Please check your Xbox Live messages for more information regarding this promotion.
     
    Mister Quasar, Mar 21, 2018
    #4
  5. Mister Quasar Win User

    Also didn't get my code for 3 months

    Thanks for letting us know! Please check your Xbox Live messages for more information regarding this promotion.
  6. Mister Mascot Win User

    Didn't get code for 3 free months

    Hey there Keith,

    We've sent your eligible code to your Xbox Live Message center. Be sure to take a look

    Xbox Live Messages
    . If you're having any issue redeeming codes you can also try

    Prepaid Code Troubleshooting
    .

    Cheers!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  7. scottieboy1794 Win User

    Didn't receive my promotional code for 3 months of Groove Music

    I also didn't get my email or message about my additional 3 months either. Please check into this.
  8. Mister Mascot Win User

    My 3 month code didn't give bonus month

    Hey there SkyBombers14,

    Thanks for posting, but please refrain from posting codes on the forums. Since the forums are public facing, I'd hate to see someone snag your code from you. If the code was successfully redeemed on your account, but you're not seeing the full time. You'll
    want to reach out to the chat/phone teams for a closer look, they'll have the tools to take a closer look at the code.
    Contact Xbox Support
  9. Mister Cizl Win User

    I didn't get my 3 free months code for Groove

    HeyBIG G 204! I have sent your info along to the proper teams. As soon as i hear anything, I will be sure to update you here. Thanks!
Thema:

Also didn't get my code for 3 months

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