Already posted 14 hours ago with no reply.

Discus and support Already posted 14 hours ago with no reply. in XBoX Rewards & Social to solve the problem; hello there. I have just over 15,000 credits pending since a while ago and I just got my statement theough email and it says there seems to be an... Discussion in 'XBoX Rewards & Social' started by Fash Fangers, Mar 15, 2018.

  1. Fash Fangers
    Fash Fangers Guest

    Already posted 14 hours ago with no reply.


    hello there.

    I have just over 15,000 credits pending since a while ago and I just got my statement theough email and it says there seems to be an issue with my account, to contact support.

    :)
     
    Fash Fangers, Mar 15, 2018
    #1
  2. AH Eaglez
    AH Eaglez Guest
    YOUR SUPPORTS ****

    POSTED 2 HOURS AGO YET NO REPLY **** USELESS
     
    AH Eaglez, Mar 15, 2018
    #2
  3. mack2025
    mack2025 Guest
    Need Help with hot mail proofs

    i posted there hours ago but i still have not gotten a reply back
     
    mack2025, Mar 15, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Already posted 14 hours ago with no reply.

    Official support hours are Monday-friday 9am-5pm PST So it can take longer than 14 hours to receive a response.
     
    Smwutches, Mar 16, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Fash Fangers,

    Your deposit is being prevented due to a mismatch between your British Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account
    region at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit
    in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Already posted 14 hours ago with no reply.

    Official support hours are Monday-friday 9am-5pm PST So it can take longer than 14 hours to receive a response.
  7. XBLRewards8 Win User

    Already posted 14 hours ago with no reply.

    Hello Fash Fangers,

    Your deposit is being prevented due to a mismatch between your British Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account
    region at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit
    in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  8. mack2025 Win User

    Need Help with hot mail proofs

    i posted there hours ago but i still have not gotten a reply back
  9. Tormaz Win User

    Game

    Hey guys. Please be aware that this is a 6 year old thread and has already been answered.
    I think the confusion comes in because it shows "last replied" not when it was originally posted. Casually looking at the thread I would have assumed myself it was posted 4 hours ago, not 6 years ago lol.
  10. XBLRewards8 Win User

    No reply to post 1yr ago try again

    Hello CCARTER77,

    We do not see any posts made by this gamertag. In order to get assistance with Xbox Live Rewards issues, please be sure to post on the Xbox Live Rewards Questions forum, with a support post type (previously just the Xbox Live Rewards Questions forum).

    It sounds like you may be unfamiliar with how our program works. You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    So for example, your most recent purchase of August of Shadow of Mordor did not award any Credits since you do not have any MyVIP stars. Since that purchase was also not eligible for any offers running at that time, it also did not award any offer completion
    Credits.
Thema:

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