ALL OF MY REWARDS POINTS ARE MISSING

Hello DartagnanX87MF,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.

It's just a glitch. You'll just have to wait for everything to show back up.

Hello Dark Collateral,

Purchases must be made during the offer in order to be eligible for an offer. We cannot award purchases toward an offer that were made before the offer existed. Since your purchase of Call of Duty was made before the offer period, it was not eligible, as
stated in the FAQ:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit http://www.worldtimeserver.com or another world time
database to determine local time.

Hello ShadowDragonX18,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your 15,000 Credit event occurred on the 4th of this month, it was not deposited. You should expect your Credit events on the 4th to be deposited at the end of the month. We have already adjusted your Credits for the missing star,
which is why you have 3 Credit events of MyVIP Gold 2 dated on November 30th.

Hello ShadowDragonX18,

As mentioned in the previous post you linked, at the beginning of January, the only Credits you should have expected was the roughly 23,000 Credits you described. This includes your December payback, along with the two adjustments we made for your missing
purchase and missing MyVIP payback, as well as your Games on Demand Credits and a survey. The two adjustments and your December payback were deposited in the mid-January deposit on the 11th, and now only Games on Demand Credits and a survey remain to be deposited.

As you request, we will leave this thread unlocked, but cannot guarantee a response.