All my games

Hello Shaan, this is an unexpected situation. Usually the only way to delete progress is when you do the process using your console or if you're using the incorrect Microsoft account, the progress is not going to appear because it's linked to the original account.

Unfortunately, Xbox support is not capable of restoring such progress. However, you can try reaching out to each dedicated game support to see if they can retrieve the data for you.

Hi there Nuela, In 2022 my cousin bought me a 50 dollar gift card for xbox. I spent that on GTA and Rocket league skins. Gamer tag is the same but I'm not able to see the purchase history. Any way to restore the progress and money I spent on the game. I tried uninstalling the games and reinstalling but still it shows me with the beginning in all of the games.

Hello Shaan, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're not able to retrieve your game progression. Let's try to sort this out.

For this purpose, may I know if you're able to see your previous game purchases?
https://account.microsoft.com/billing/orders

Additionally, is your gamertag the same and everything?

Lastly, as a reminder, please avoid sharing personal information, including your email address.

Hi there! Sorry to hear about what happened. This is clearly not the situation I want you to be in. I would feel the same way if I were on your situation.

If you've already tried all the troubleshooting steps to fix the issue and it's still not working normally, there's a possibility that it's already an issue with its internal processes that requires a repair. I am afraid that you would need to pay for a repair fee for out of warranty product.

Though, there's a chance that it may only be a system issue that requires stabilization or optimization. I would advise you as well to report it via the Report a problem app so the Team Xbox will be able to investigate it properly. Check your options here https://support.xbox.com/help/account-profile/m....

Thank you,

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to make sure that the games are successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed kindly remove and re-add your account by following the steps below:

"REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"