All Minecraft Bedrock Edition purchases gone

Nate Wilkins · Dec 9, 2019

Every single purchase on the Minecraft Marketplace I've made are gone, excluding the free black Friday skin pack and my remaining Minecraft coins. I also can no longer load my custom characters as the clothing they were wearing were also from the Marketplace.
My Xbox is currently broken and have been playing on my phone, however the switch from Xbox to my note 9 was not was caused the loss of purchases as I've been playing on it for months now with the loss only happening recently.

:)

Nate Wilkins

I think they honestly dont care, still missing everything including all the timed items such as the founders cape and birthday packs.

The Croderas

All they say is that the purchases are tied to my xbox account and to contact xbox support, then when I contact xbox support, they tell me to contact minecraft support. It just sucks to lose $80+ on things from the marketplace.

Yes, all my packs are missing as well. I had all.of the original 360 packs plus new ones from the one edition, I would like to know why they're gone and when Microsoft will be fixing this since it's an Microsoft error.

Wingters

Dude same with me!I had all my packs and from these past 2-3 days,they are missing. Whenever i go to the marketplace and search for any one of my packs,it dosent show that I have purchased them. Is this a bug?will it be fixed?cuz i think so because of
thr majority of people it is happening too.

xDevilxGirlx421

Hi,

try to contact minecraft support on the issue

https://help.minecraft.net/hc/en-us

The Croderas

I think they honestly dont care, still missing everything including all the timed items such as the founders cape and birthday packs.

Yeah totally agree. also they whole realms plus thing is stupid, because it says first month free but when I signed up, I was charged. Microsoft says its because i already had realms but i never did, it took them three weeks to refund me after 2 hours on
the phone with5 complete idiots first person was drunk, they kept transfering me to people who don't know how to do their jobs. Microsoft is bad PR.

All Minecraft Bedrock Edition purchases gone