all local captures (clips) got deleted. How to recover them?

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

It is really weird for your captures to go away just like that. Updates or playing on another console should not afftect this matter.

Unfortunately there is no backup for these captures

See if they are still available in the hard drive. (Captures Menu - Filter for "Saved in console")

The best is to explain how works the capture system in xbox one. When you capture a screenshot or a clip the first thing that the console do is save locally, in the hard drive and then will automatically (if you have cloud space available) upload to xbox live
server. Even if you delete or xbox live deletes the capture, it will be always available locally in the hard drive.

Hi joelson,

Thanks for your post. Once a clip is deleted, there is no way to recover a deleted clip. For future reference, you can download your clips from Xbox Live to your PC and have them locally if you'd like to clear space on your OneDrive.

I hope this helps.

Thank you so much for that and I apologize as it may have been deleted and with game clips that were stored on the local storage, there is no option for us to recover them.

Hello Robby5572,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are having issues synching your game clips captures across your devices. Let us see how we can help.

We would like to ask few questions to help us isolate the issue further.

1. Where did you save your captured game clips? Captures recorded to an external drive can’t be uploaded to the Xbox network from your console.
   
2. When did the issue start?
   
3. Is this happening to all captured game clips?
   

It is possible that your captured game clips are stored locally and not uploaded in OneDrive, To make your game clips synched to all devices, you must upload it to OneDrive and access it through OneDrive. You can have the option to store your captured game clips locally in your PC or using external drive from your Xbox console.

To manage where you store your captures on your Xbox console, you will need to launch the Captures app. To do this, press the Xbox button and go to My games & apps > See all > Apps > Captures.

From here you can select the Manage option which will allow you to see all your captures. When you select one or more captures, the available options may change based on the types of content. You can initiate the following bulk actions to multiple captures at the same time:

• Delete will remove the selected captures from your console and the Xbox network
  
• Upload to OneDrive will add the selected captures to your OneDrive account but will not delete them from the console or Xbox network
  
• Copy to external drive will copy the selected captures to the desired external drive but will not delete them from your console or Xbox network.
  

For your reference on how to manage your game clips, see: Back up your game clips | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator