All links for purchases immediately hyperlink to "why cant i change my privacy settings" page.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Joshua

Are you part from a family group as organizer now?

If yes, when you did this?

Before that your account was a child account?

If you're not able to see yourself as a family organizer, try this:

Create a new account that can be considered as an adult account (try using another web browser or incognito mode).

Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button

https://account.microsoft.com/family/

Please double check that you select your main account as organizer too, not member.

Once successfully added, sign out from your account everywhere and restart your PC

Then log in your account again and try downloading the game.

Just to double check, please check if birthdate is more than 18 and change it if necessary

https://account.microsoft.com/profile

I'll be waiting for your answers, greetings from another Microsoft user!

I I cant seem to change my privacy settings on Xbox is just goes to the support page whenever I try

I I cant seem to change my privacy settings on Xbox is just goes to the support page whenever I try

same problem, iam a child account but no parent account is linked to it, everytime i tried to link one i got the page not found message, and now i cant change my privacy settings or add a parent account.....

I was redirected to "why can't i change my privacy settings?" Page instead of settings.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox privacy settings.

I just want to clarify, are you able to access and manage the Xbox privacy settings page however when clicking submit to save the changes it does not push through, is that correct?

If yes, kindly try to perform the following workarounds:

- Clearing the cache and cookies of your browser.
- Changing browsers.
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from the VPN or Proxy server.
- Use different devices and network services.

Then try to access your Xbox privacy settings according to the official Xbox website: https://support.xbox.com/help/famil...ttings by selecting View details & customize.

"Sign in to Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl