All July Progress Lost

ArchWings13 · Jul 14, 2015

In Microsoft Mahjong I had all of July up to current, minus three days of the daily challenges completed. Now all of that progress is missing.

Please help.

:)

Temhotabot · Jul 14, 2015

Lost all progress

If you believe your account has been compromised you will need to contact support for your region and have them start an
Unauthorized Access Investigation. If you live in the US/Canada the number is 1-800-4MY-XBOX. Anywhere else click on
support at the top of the page, then on contact us at the bottom of that page, then
by phone.

trent82-37AC8B9A-FBED-4FCD-8114-9A52D95F9A95 · Jul 14, 2015

Lost all progress

- I played the game and earned a lot of KP which I used to unlock various things like stages, skins, etc.

- Then I went on to play some other games.

- I let another person play my system on their own Live account, but my account was still signed in, it just wasn't the active account.

- While that other person was playing, Kinect randomly decided to make my account the active account. This ended the other player's match abruptly.

- The other player returned to the dash and switched it back to his own profile and went on to play more of Killer Instinct.

- When I then later used my account and tried to play Killer Instinct, all of my progress was gone. All KP and unlocks were reset.

I have now turned off the ability for Kinect to sign users in. It's unfortunate, because I do like that feature.

CharlesWPerry · Jul 27, 2015

I lost all of my July progress including the three games of 7/27.

Olympia2011 · Jul 28, 2015

ALso lost all July progress

Dragon3344 · Nov 1, 2018

Have you tried restoring from backup?

Olympia2011

ALso lost all July progress

Dragon3344

Have you tried restoring from backup?

CharlesWPerry

I lost all of my July progress including the three games of 7/27.

Temhotabot

If you believe your account has been compromised you will need to contact support for your region and have them start an
Unauthorized Access Investigation. If you live in the US/Canada the number is 1-800-4MY-XBOX. Anywhere else click on
support at the top of the page, then on contact us at the bottom of that page, then
by phone.

Flavius

I had a similar problem! My wife was doing really well on KI survival mode when all of a sudden it said "a sign in change has occurred" and she lost all progress because it kicked her back to the menu. Even though I did NOT take her controller away, the
only controller we have, the stupid Kinect thought I wanted to sign in on her controller! All I did was move my head forward a bit. I was sitting in a chair next to her the whole time!

I started a thread on the Kinect Xbox One support forum, please also post this there.

All July Progress Lost