All access and existing subscriptions

Hi Lazlo,

Thanks for coming ot the forums. If it is your first time signing up for the ultimate game pass, all time you got on Xbox live gold/game pass for console or PC will be converted. So if you have gold and game pass till may of next year, with Ultimate you
will have it until May of 2021 plus whatever you sign up for on the ultimate.

Here is a
FAQ on Ultimate game pass. Hope this helps.

Thanks,

Brad

Tje best new thing its that xCloud will come to Xbox Game Pass!

all you have to do is login with your existing account and you'll have access to all of your games you have purchased and your subscriptions

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. It's for your 24-month subscription to be shown at the link below.

https://account.microsoft.com/services

Make sure you have the correct account logged in.

The page above shows how much time you have left for your subscription. You can also stop the recurring subscription via the link above if you want.

*Thank you in advance for contacting the community, I hope this can help you. Let me know if you have more questions, please.

I suggest that you turn off your current recurring charge, by doing this I believe your 24 months will go into effect once your current monthly subscription runs out. By doing this you would see the 24 months on this page I sent you. If this does not happen after the end of your current subscription I will suggest that you contact Microsoft support directly, as only they will be able to access your account, in the community we are just members and players just like you.

If you have any further questions, please don't hesitate to ask.