All access and existing subscriptions

Discus and support All access and existing subscriptions in XBoX Sales and Promo to solve the problem; I'm thinking about going with the all access plan to upgrade to a one X. I have live gold/gamepass/etc through may of next year. Can I get credit back... Discussion in 'XBoX Sales and Promo' started by LazloZ28, Nov 16, 2019.

  1. LazloZ28
    LazloZ28 Guest

    All access and existing subscriptions


    I'm thinking about going with the all access plan to upgrade to a one X. I have live gold/gamepass/etc through may of next year. Can I get credit back for that? Will it start again at the end of the 24 mo? How does that work?

    :)
     
    LazloZ28, Nov 16, 2019
    #1
  2. XBF Brad A Win User

    All access and existing subscriptions

    Hi Lazlo,

    Thanks for coming ot the forums. If it is your first time signing up for the ultimate game pass, all time you got on Xbox live gold/game pass for console or PC will be converted. So if you have gold and game pass till may of next year, with Ultimate you
    will have it until May of 2021 plus whatever you sign up for on the ultimate.

    Here is a
    FAQ on Ultimate game pass
    . Hope this helps.

    Thanks,

    Brad
  3. luissolid Win User

    All access and existing subscriptions

    Tje best new thing its that xCloud will come to Xbox Game Pass!
  4. SwordofWhedon Win User

    Swapping digital game from old one to new S

    all you have to do is login with your existing account and you'll have access to all of your games you have purchased and your subscriptions
  5. MateusFontana Win User

    XBox All Access - Game Pass issues with existing subscription

    Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community. It's for your 24-month subscription to be shown at the link below.

    https://account.microsoft.com/services

    Make sure you have the correct account logged in.

    The page above shows how much time you have left for your subscription. You can also stop the recurring subscription via the link above if you want.

    *Thank you in advance for contacting the community, I hope this can help you. Let me know if you have more questions, please.
  6. MateusFontana Win User

    XBox All Access - Game Pass issues with existing subscription

    I suggest that you turn off your current recurring charge, by doing this I believe your 24 months will go into effect once your current monthly subscription runs out. By doing this you would see the 24 months on this page I sent you. If this does not happen after the end of your current subscription I will suggest that you contact Microsoft support directly, as only they will be able to access your account, in the community we are just members and players just like you.

    If you have any further questions, please don't hesitate to ask.
Thema:

All access and existing subscriptions

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