Alias was changed email

Discus and support Alias was changed email in XBoX Accessibility to solve the problem; I had a email account and I was told to add a alias. But when I added that alias, it changed my email account and now Microsoft is saying the email... Discussion in 'XBoX Accessibility' started by Maurice Haley, Mar 8, 2025.

  1. Alias was changed email


    I had a email account and I was told to add a alias. But when I added that alias, it changed my email account and now Microsoft is saying the email doesn't exist when actually it does. And I can't verify so I can change my alias(email back to its original form) I went into my computer and the admin is the alias and it erased my Xbox account. HELP!!! PLEASE!!

    :)
     
    Maurice Haley, Mar 8, 2025
    #1
  2. XBF - Evie Win User

    Email alias change

    Hello SmallerthanNano,

    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    Please ensure that you are following these steps when attempting to add an additional email alias:

    1. Navigate to account.microsoft.com
    2. Sign in with your correct MS Account information
    3. Select the "Your info" tab in the top ribbon
    4. In the Account Info tile, select "Edit account info"
    5. Select "Add email"
    6. Select the "Add an existing email address as a Microsoft account alias" button and then enter your email
    If you are still experiencing an issue while attempting to add an alias, then we recommend that you contact Microsoft Support directly for this issue.

    Sincerely,



    Xbox Customer Success Manager'

    Microsoft Community
  3. AngelObullets Win User

    My Xbox Profile

    you can re alias it if you want to my knowledge. By following the change email alias system.
  4. ISirProdigy007 Win User

    Cant download a profile to another Xbox One

    Have you ever changed your email(alias) to another? it could be that you will have to sign in with the new alias.
  5. XBF Crystal P Win User

    Changing aliases has locked me out of my Xbox Game Pass PC account

    Hi there RaisedIndoors,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with changing alias on a Microsoft Account.

    When changing the alias on the account it has to be a new email or a 3rd party email. You will receive an error is you are trying to use an active Microsoft email, for example: hotmail.com, outlook.com.

    I recommend reviewing the following article: Change the email address or phone number for your Microsoft account

    • A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.
    • A non-Microsoft email address (such as an @gmail.com or
      @yahoo.com email address). Select Add an existing email address as a Microsoft account alias, and then select Add alias.

    Hope this helps.
  6. XBF Eladio M Win User

    Assigning Gamertag to different Email Address

    Hey Kind

    Thank you for replying.

    If you change the alias, you will only be changing what email you use to sign in to the account. You can add another alias to your account and use that as the Primary alias
    as long as this is not already associated with another Microsoft account.

    Additionally, as long as the email does not belong to a Microsoft domain [MSN, Hotmail, Outlook, Xboxfamily, etc] you can also remove that email from the account as well to have only your email or phone used to sign in to the account with all the games.
    [If your account was originally created using Microsoft domain, and you remove this from the alias list, you will delete that email permanently so be careful.]

    Changing the alias also will not change how emails are received to the original email of the account.

    I hope this helps clear up any further confusion.
Thema:

Alias was changed email

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